Documents and keys
Arrange collection of documents, keys or similar ordinary items between named addresses. We’ll need to know who can release them and who will receive them.
KB CARS · CR5 COURIER
CR5 courier collection and delivery Live driver tracking on bookings.
Send documents, keys, personal parcels or urgent business items from CR5, accompanied or unaccompanied. Our 24-hour office will assess the journey and load, discuss a suitable vehicle and give you a quote.
WHAT WE CARRY
Documents, parcels and business items
Whether you need to send one item or discuss a larger load, our office can assess what you need to move.
Personal parcels
Enquire about collecting and delivering an everyday parcel or a personal item held locally. Tell us what it is, where it is ready and how it will be handed over.
Urgent business items
Ask about urgent items between businesses. Give us the collection and destination addresses and your requested timing so the office can discuss the arrangement and quote.
LOCAL COLLECTION GUIDE
Choose the right CR5 collection point
At the Redlands Centre on Ullswater Crescent in Coulsdon, offices, warehouses and business units share the estate. Identify the exact business and unit or building, as well as the person releasing the item and the agreed entrance.
For a Doble collection, check which department holds the item: the new showroom, used showroom and service centre are at different addresses. For a shop collection, first check that staff can release the item to an authorised third party.
ARRANGE YOUR CR5 COURIER
Arrange collection and delivery
Our office will use your details to assess the load, discuss a suitable vehicle and agree the handover.
Describe the journey and item
Give us both full addresses, your preferred date and time, item description and quantity, and its size and weight where known. Include the sender and recipient contacts and when the item will be ready.
Agree the quote
Tell us if you want to travel with the item or need loading help. The office will discuss vehicle suitability, the requested timing and a quote. An enquiry or quote alone is not a booking; KB confirms a booking by SMS and/or email.
Prepare the handover
Make sure the item is ready and the releasing and receiving people know the agreed plan. Give the office any authorised reception or safe-place instructions. Waiting is chargeable, including if unloading takes a long time.
GOOD TO KNOW
Local collection questions
The right unit, department or entrance helps us arrange a practical handover.
What should I give you for an Ullswater Crescent collection?
Give the business name, full postcode and exact unit or building number, such as 52 Ullswater Crescent or Unit B2. Include the releasing contact and whether the agreed handover is at an office, reception or goods entrance.
Which address should I use for a Doble collection?
Use the address of the department holding the item. Doble’s new showroom is at 86–92 Brighton Road, its used showroom at 103 Brighton Road and its service centre at 1 Dobles Close. Confirm the release arrangements rather than substituting one address for another.
Can a shop or car park be the collection point?
A shop collection can be discussed if the retailer confirms the item is ready and an authorised third party may collect it. Ask which counter or entrance to use and whether a reference or ID is required.
A public car park is not automatically a loading point or courier meeting place. Check the proposed arrangements and lawful stopping separately.
GOOD TO KNOW
CR5 courier questions
The details that matter before you book.
Are my items insured?
Goods-in-transit insurance is not included. If you need cover for your items, please arrange suitable insurance before collection.
Can the driver help with loading?
We may be able to arrange help with several lighter items. Call the office beforehand with the quantity, size and weight, any stairs or carrying involved and the help you need, so we can confirm a suitable driver and vehicle.
We are not a removals company; drivers cannot be assumed to lift heavy or exceptionally large loads.
Can I travel with my items?
Yes, you can travel with your items or send them unaccompanied. Tell the office about the passenger and the load so we can agree a suitable vehicle and quote. Bulky or many-item jobs are assessed separately from an ordinary passenger journey, even when you travel with them.
Can you leave an item at reception or in a safe place?
Yes, if the sender authorises a reception handover or a specific safe place. Give the office clear instructions and contact details so the arrangement can be agreed.
If nobody can hand over or receive the item, discuss the situation with the office before booking. Waiting charges apply.
How much will delivery cost?
Ask the office for a current quote. The price depends on the journey and load, including whether the item is accompanied and any loading assistance needed. Waiting and other agreed charges may also apply.
Can I track the driver?
Yes. Courier bookings include booking confirmations, live driver tracking, the driver’s name and vehicle registration.
ARRANGE A COLLECTION
Get a CR5 courier quote
Contact our office any time to discuss your item, collection and delivery. Call 020 8870 8888 or send an enquiry; no app installation is needed.
Enquire about a delivery
The office checks the items, handling and price before agreeing the delivery.
Request a quote