Booking help Find the right guide

CHOOSING A GUIDE

Start with your journey question

Choose a guide for the stage you’re at: making a booking, checking payment or practical requirements, managing a journey, or resolving a problem afterwards. If you’re unsure which applies, our office can help; the app is optional.

For a new enquiry, have your collection and destination addresses, date and time, passenger and luggage details and any relevant flight, train, venue, child-seat, animal or assistance needs ready. Tell us about extra stops, a return or vehicle preference too. An enquiry, quote or payment attempt alone is not a confirmed booking: KB confirms bookings by SMS and/or email. KB Cars is registered with the ICO; our Privacy Notice explains how we handle your booking information.

The booker or an authorised contact can request a change. Acknowledgement means the request has been received, not that it has been accepted; wait for confirmation of the accepted change and any revised charge. For a time-sensitive change, call the office if your message has not been acknowledged.