HOW BOOKING WORKS
Arrange a pre-booked minicab in South-West London or beyond. Our 24-hour office can quote for your journey, help agree the details and confirm your booking by SMS or email.
QUOTE AND CONFIRMATION
An enquiry lets our office assess your journey; a quote sets out the proposed price and scope. Review and accept the offered arrangement, then look for confirmation from KB Cars by SMS and/or email. An enquiry, price example or payment attempt alone does not confirm a car.
To change a confirmed booking, the booker or an authorised contact must request the change from the office. Acknowledgment means we have received the request, not that it has been accepted. The amendment is agreed only when you receive accepted-change confirmation, including any revised charge.
PLAN YOUR JOURNEY
Give the office enough detail to assess your journey, then check the offer before accepting it.
Share exact collection and destination addresses, date and time, passenger and luggage details, and flight, train or venue information where relevant. Include any stops, return plan, vehicle preference or assistance needs so we can assess the whole journey. KB Cars is registered with the Information Commissioner's Office (ICO). Our Privacy Notice explains how we handle your booking information.
Check the price and scope, including agreed extras and conditions. If the journey, vehicle or access details are not right, ask the office to adjust them before you accept.
Accept the arrangement through the agreed channel and look for KB Cars' confirmation by SMS and/or email. If a time-critical change request has not been acknowledged, call the office.
GOOD TO KNOW
More about booking channels, confirmation and changes.
No. The app is optional: contact the office or use the guest booking and tracking route available for your journey. Choose a contact method you can monitor for the office's response and confirmation.
Your booking is confirmed when KB Cars sends confirmation by SMS and/or email. A quote sets out the proposed price and scope; sending an enquiry, seeing a price or making a payment attempt does not by itself confirm a car.
Yes. The booker or an authorised contact can ask the office to change the time, addresses, stops, passengers, vehicle or terminal. App requests may need office approval, particularly after a driver has been assigned. Acknowledgment is not acceptance: wait for accepted-change confirmation and check any revised charge.
Give the passenger count and the number and sizes of suitcases and cabin bags, as well as any pushchairs, folded wheelchairs or unusual items. Tell the office about entry, seating or assistance needs too. We can discuss a suitable arrangement based on the passengers and load together.
KB Cars tries to allocate its own arranged car first. Another licensed operator may be used as a fallback.
NEED A HAND?
Contact our 24-hour office for a quote, help with a booking or a change to your plans. Calls answered in under 30 seconds on average.
