BOOKING HELP
Use your booking link or passenger app to request a change or cancellation. Our 24-hour office can help if you cannot access your journey or need an urgent change.
CONFIRMED JOURNEY
You can request a different time, address, stop, passenger detail, vehicle preference or terminal. Our office will review the revised plan and check any change to the charge before accepting it.
A request is not an accepted change, and acknowledgment only confirms it was received. Keep your confirmed plan until KB Cars accepts the change and sends confirmation by SMS or email. App requests may need office approval, particularly after a driver has been assigned.
MANAGE YOUR JOURNEY
The booker or a designated authorised contact can request a change or cancellation.
Open the link in your SMS or email confirmation, or use the passenger app. Check the collection, destination and time. If driver and vehicle details are shown, use them to identify the agreed car before boarding; if they do not match, check with the office.
Give your booking reference and contact number, along with the complete revised plan. Include any new time, addresses, stops, passenger details, vehicle preference or terminal that matter. If you want to cancel, say so clearly.
If your link is stale, the journey is missing or your request is urgent, contact our 24-hour office. Call if an urgent message has not been acknowledged. For a change, wait for an accepted-change confirmation by SMS or email; acknowledgment alone only confirms receipt. For a cancellation, check with the office that it has been recorded.
GOOD TO KNOW
Find out who can request changes, what happens if you cannot access your journey and when cancellation may be charged.
Yes. Send the full revised plan for office review, including the collection, destination, airport terminal or station, extra stops and timing. The fare may change to reflect the new journey. The booking is updated only when KB Cars accepts the change and confirms any revised charge; office approval may be needed after driver assignment.
The original booker or a designated authorised contact can request a change. A reference number, phone number or payment alone does not prove authority. Passengers can coordinate with the assigned driver during an accepted journey, but material changes must be recorded by KB Cars.
Contact our 24-hour office for help; you do not need the app. If your link is stale, the app cannot display the journey or your change is urgent, have your reference and contact details ready. Ask for acknowledgment if your message has not been confirmed, and wait for acceptance before treating a change as agreed.
For an ordinary transfer, cancellation is free before the driver is on the way. A charge may apply after dispatch or with late notice; hourly bookings and special journeys follow their agreed terms. Contact the office if you need the cancellation recorded or want to check the condition that applies.
NEED A HAND?
Our 24-hour office can help you find your journey or discuss a change or cancellation. Calls answered in under 30 seconds on average.
