Choose a route
Use the booking entry for a regular journey, or ask the office to help you book. You do not need to install the app.
KB CARS · WEBSITE ACCESSIBILITY
Website accessibility Help when you need it.
Use our booking entry or contact the 24-hour KB Cars office for help with a website or app barrier. You can arrange a journey without installing an app.
Website access and support
Choose a way to book or ask for help
You can use the booking entry, book as a guest or ask our 24-hour office for assisted booking. If a page, form or app is difficult to use, contact us by phone, email, SMS, WhatsApp or the appropriate app using whichever route works for you.
We do not claim a WCAG conformance level or technical accessibility certification. Having several contact channels does not mean every page, form or device works with every assistive technology. Tell us about a barrier and we can discuss an assisted alternative.
Getting help
A practical way forward
Whether you want to book or report a barrier, our office can discuss the task with you.
Explain what happened
Tell us what you were trying to do and where you encountered the barrier. If you know your device or assistive technology, that detail can help us understand the problem.
Make time-sensitive requests clear
Ask the office to acknowledge a time-sensitive request. If a message has not been acknowledged, calling the office is a practical way to follow up. Acknowledgment of a change request is not acceptance of the change; wait for confirmation that it has been accepted.
If the website is not workable Call the office for assisted help, or try another contact route such as email, SMS or WhatsApp. We can discuss another way to make your enquiry.
GOOD TO KNOW
Questions about website access
Find out what to share, what happens next and where we can help.
Do I need the app to book or ask for help?
No. You can use the booking entry, book as a guest or contact the 24-hour office for help. Installing an app is not compulsory.
What should I include when I report a website barrier?
Tell us the page or step, what you were trying to do and what happened. Include your device or assistive technology if you know it. For a journey enquiry, also give the collection and destination addresses, date and time, passenger and luggage details, and any assistance needed.
Does contacting the office confirm my booking?
No. An enquiry asks the office to assess the arrangement, and a quote explains the price and scope. Your booking is confirmed when KB Cars sends confirmation by SMS and/or email; an enquiry, quote or payment attempt alone does not confirm a car.
Can you confirm the site works with my screen reader?
We cannot make a universal claim that the site works with every screen reader or assistive technology, or claim WCAG conformance. This statement is not a technical conformity assessment. Tell the office about the exact barrier and we can discuss an assisted way to complete your task.
NEED A HAND?
Speak to our office
Contact our 24-hour office for assisted booking or to tell us about a website or app barrier. Choose the contact route that works for you.