KB CARS · BOOKING HELP
Ordinary transfers are free to cancel before the driver is on the way. If your plans change, contact our 24-hour office promptly to discuss your booking and any charge.
THE ESSENTIALS
For an ordinary transfer, cancellation is free before the driver is on the way. After dispatch or with late notice, a charge may apply. Contact the office promptly to check the position for your booking.
Hourly reservations have separate terms: cancellation is free at least 24 hours before the start. Inside 24 hours or for a genuine no-show, reasonable unrecovered loss is assessed, capped at the reserved price and taking saved costs and mitigation into account. Special work may have separate conditions disclosed in the quote before acceptance.
Changes to your journey may affect its scope or price. A request remains pending until the office accepts it and sends confirmation. If KB cannot provide the agreed service, we will discuss a suitable alternative or cancel and refund the unprovided service as appropriate. A completed journey remains chargeable, subject to your service rights.
WHAT TO DO
The booker or designated authorised contact can request a cancellation or change. Give the office enough information to find the booking and understand what you need.
Have the booker’s name and booking reference if available. Give the collection and destination addresses, date and time, passenger details and the cancellation or change requested. KB Cars is registered with the Information Commissioner’s Office (ICO); our Privacy Notice explains how we handle booking information.
Mention any affected stops, return plan, vehicle preference, flight or train details, terminal, venue or assistance needs.
Use your usual contact channel and seek acknowledgment. If your request is time-critical and your message has not been acknowledged, call the 24-hour office. Acknowledgment means the message was received; a change remains pending until the office accepts it and sends confirmation.
Still need to travel? Ask the office to compare a revised journey with a separate booking. A different destination or airport can change the quote; the office must accept the new arrangement before it is confirmed.
GOOD TO KNOW
The terms depend on the booking and when you contact us.
Cancellation is free before the driver is on the way. After dispatch or with late notice, a charge may apply, so contact the office promptly to check your booking.
Yes, you can ask the office to review a change. A new time, address, stop, passenger, vehicle, terminal or airport may change the journey or quote. The request is pending until the office accepts it and sends confirmation.
Yes. Cancellation is free at least 24 hours before the start. Inside 24 hours or for a genuine no-show, the office assesses reasonable unrecovered loss, capped at the reserved price and taking saved costs and mitigation into account. Special commitments may have separate terms disclosed before acceptance.
Our office will discuss a suitable alternative with you. If a driver has an emergency, we will try to find a suitable replacement and contact you as soon as possible. If the agreed service cannot be provided, we can arrange an accepted alternative or cancel and refund the unprovided service as appropriate. We do not charge you for KB’s own cancellation. A completed journey remains chargeable, subject to your service rights.
NEED A HAND?
Tell us what has changed and we’ll help you understand the next step and any applicable charge.
