Chauffeur service in London A journey shaped around your plans

You can contact KB when ready for a car subject to availability, reserve the driver to wait, or agree an approximate separate return. There is no guarantee of immediate collection when booking on the day. Waiting and retained time are chargeable under the agreed terms; a separate return does not retain the outward driver or automatically secure the same vehicle. Contact the office if your return is delayed.

Yes. Tell the office the category or model you have in mind, as well as any formal attire, quiet travel, nameboard or other preferences. Availability and suitability determine what can be agreed; examples are not allocation guarantees. You can also request a preferred driver, including across days, subject to availability.

Give the collection and destination addresses, date and time, passenger count, luggage, stops and likely waits. Add relevant venue, flight or station details and any walking, seating, access, pet or child-seat needs before acceptance so the office can check a suitable arrangement. An outline is helpful for retained time even if your itinerary is not fixed. KB Cars is registered with the Information Commissioner's Office (ICO). Our Privacy Notice explains how we handle your booking information.

The booker or authorised contact should send material changes to the office. We will check the new time, address, stop, passenger or vehicle and any revised charge; the change takes effect when accepted and recorded, not merely when its receipt is acknowledged. For a time-critical change, call the office if your message has not been acknowledged.

Your booking is confirmed when KB sends confirmation by SMS and/or email. An enquiry, quote or payment alone does not confirm a car. Our office can discuss the price, vehicle and scope before you accept the arrangement.