Get the passenger-app link
Ask our office for the current KB Cars customer download or open link. Do not use a driver-app listing; if a link is missing or uncertain, check with the office before entering booking details.
KB CARS · CUSTOMER APP
The KB Cars customer app Book, save and track.
Book a journey, save regular places and follow your allocated car. Ask our 24-hour office for the passenger-app link or arrange your journey without installing the app.
BOOKING AND TRACKING
Manage your journey in one place
Use the KB Cars passenger app to make or view a booking, save regular places and see relevant journey messages. You can also arrange a journey with the office or use guest booking or tracking where available, without installing the app.
Once your car is allocated and on its way, live tracking can help you follow it through drop-off. Check the driver and vehicle details before boarding; if the vehicle or confirmation is wrong or missing, contact the office. Tracking is not an exact ETA and may be unavailable before allocation or during a connection problem.
GET STARTED
Using the passenger app
Get the right link, sign in securely and check your journey details.
Sign in securely
Follow the customer sign-in or recovery flow. Have your booking reference, phone number and journey details ready if you need help; a reference or number alone does not authorise access to another customer’s booking. KB Cars is registered with the Information Commissioner’s Office (ICO). Our Privacy Notice explains how we handle booking information.
Check your car and journey
When your car is allocated, use the driver and vehicle details to identify it before boarding. Follow its progress once it is on the way, and contact the office if anything looks wrong.
If the app or link does not work Contact the office using another working route, or use guest tracking where available. Installing the app cannot restore a lost connection, and a stale link does not mean a journey has been cancelled or changed.
GOOD TO KNOW
Customer app questions
Answers on access, confirmation, tracking and changes.
How do I know I have the right app?
Use the KB Cars passenger-app link supplied by our office, not a driver-app listing. If you are unsure which download or open link is current, contact the office before entering booking information.
Do I have to install the app?
No. The app is optional. The office can help arrange your journey, and guest booking or tracking offers another route where available.
When will live tracking appear?
Live tracking is intended to run from when the allocated car is on its way through drop-off. It is not a permanent live-location service or an exact ETA, and may not appear before allocation or during a connection problem.
What if I need to change the journey?
The booker or an authorised contact can request a change through the app or office. Give the revised time, addresses, stops, passengers, vehicle or terminal details as relevant; the office will confirm any revised charge.
A request, or an acknowledgement that it was received, is not acceptance. The office may need to approve it, particularly after driver assignment, so wait for accepted-change confirmation. For a time-critical change, call the office if your message has not been acknowledged.
How do I know my booking is confirmed?
Your booking is confirmed when KB sends confirmation by SMS and/or email. An enquiry, quote or payment attempt alone does not confirm a car; contact the office if your confirmation is missing or wrong.
NEED A HAND?
Speak to our office
Ask our 24-hour office for the current passenger-app link, help accessing your booking or an alternative way to arrange your journey.