Report the journey
Contact the 24-hour office with the journey date and booking reference so we can identify your trip.
KB CARS · LOST PROPERTY
Lost property We’re here to help you recover it.
Contact our 24-hour office and we’ll check with the driver. Once your item is confirmed, arrange free office collection by appointment or agree another return option.
REPORT A LOST ITEM
Contact the office as soon as you can
Tell us the journey date and booking reference, describe the item privately and provide a reachable contact. If your phone is missing, use an alternative contact method; you do not need to log into the device. KB Cars is registered with the ICO. Our Privacy Notice explains how we handle your booking information.
We’ll check with the driver and record the search and return steps. We’ll verify ownership before arranging a handover, and confirm the authority of anyone collecting on your behalf.
HOW IT WORKS
From report to return
Our office coordinates the search and helps you agree a practical handover.
Describe it privately
Share a non-public description and any useful journey details. We’ll check with the driver and use those details to help verify ownership.
Agree the return
Once the item is confirmed, arrange free office collection by appointment or discuss delivery, authorised collection or suitable tracked post. Any delivery price is agreed first.
Changing the booking too? The booker or an authorised contact should tell the office about any material change to the time, address or passenger details. A request remains pending until the office confirms it has been accepted; an acknowledgement alone is not acceptance. Do not rely on an unrecorded change made only with the driver.
GOOD TO KNOW
Questions about lost property
Reporting, ownership checks and ways to get your item back.
What should I include when I report an item?
Give us the journey date and booking reference, a private description of the item and enough journey detail to identify the booking. Include a reachable alternative contact. If your phone is missing, use another contact method; you do not need to unlock or log into it.
How do you confirm that an item is mine?
We check ownership using the booking and non-public item details. A phone owner can demonstrate unlocking without sharing the passcode. If a nominated person collects it, we verify their authority and record who received it, when and how, without keeping unnecessary identity copies.
What return options are available?
Once the item is confirmed, free office collection is available by appointment. Alternatively, we can agree paid delivery, authorised third-party or customer courier collection, or tracked post at an agreed cost where suitable for the item.
Any delivery price is agreed first. You do not have to buy delivery before recovering the item.
Can I collect it from the driver?
A direct handback can be coordinated through the office where practical. Please do not go to a driver’s private home without agreement. The handover should not disrupt a current passenger or create an avoidable unpaid detour; a driver cannot withhold the item for an unagreed reward.
What happens when an item is found?
The driver reports the find when safe and keeps it secure. The office can coordinate a prompt verified handback or arrange transfer to the office as soon as practicable, normally by the end of the current shift.
Ordinary storage is reviewed after 90 days without a routine storage fee; that is not automatic disposal. Some items, including documents, medicines and data-bearing devices, need appropriate secure handling.
NEED A HAND?
Report lost property
Contact our 24-hour office to start the search and discuss getting your item back.