Identify the passenger and payer
Tell us who is travelling and who is arranging or paying for the journey, so payment and journey information reach the right people.
PAYMENT HELP
Paying for your KB Cars journey Your payment options
Pay by an available method for your booking, or arrange for someone else to pay. Our 24-hour office can confirm the total and conditions and help you choose an option.
PAYMENT OPTIONS
Ways to pay for your journey
Depending on the booking channel, payment options include a card payment link, card in the car, cash, bank transfer or office payment by arrangement. Ask our office which options are available for your booking; we will confirm the total and any conditions before accepting it.
Prepayment may be required for special arrangements or a collection outside London. Approved account terms may differ. If a payment method does not suit you, our 24-hour office can discuss the available alternatives.
PLAN THE PAYMENT
Arrange payment in three steps
Whether you are travelling or arranging a journey for someone else, our office can help you agree the payment arrangements.
Agree how to pay
Choose from the options available for your booking and agree the total and any conditions with the office before acceptance.
Keep your confirmation
KB confirms an accepted booking by SMS and/or email. You can also request a receipt for the journey.
If you need to change the payer The booker or designated authorised contact should request the change. If a time-critical message has not been acknowledged, call the office. Acknowledgment is not acceptance: wait for confirmation that the change has been accepted.
GOOD TO KNOW
Payment questions, answered
Answers about payment methods, booking confirmation and receipts.
Can someone else pay for my journey?
Yes. Tell the office who is travelling and who is paying or arranging the booking, so communications reach the right people. The booker or designated authorised contact requests changes; paying or knowing a booking reference does not automatically give someone authority to alter the journey.
Which payment methods are available?
Depending on the booking channel, options include a card payment link, card in the car, cash, bank transfer or office payment by arrangement. Ask the office which applies to your booking and agree the total and conditions before acceptance.
When is my journey confirmed?
Your booking is confirmed when KB sends confirmation by SMS and/or email. An enquiry, quote or payment attempt alone does not confirm a car, so wait for confirmation before treating the booking as accepted.
Can I request a receipt or VAT invoice?
You can request a receipt; delivery through an account or app depends on the arrangement. KB Cars is not VAT registered, so it cannot provide a VAT invoice. Ask the office about a receipt for your journey.
NEED A HAND?
Need help with payment?
Contact our 24-hour office to discuss payment options, your total or a receipt.