DOCUMENT COURIER
Send urgent personal or business documents with KB Cars, whether you travel with them or not. Our 24-hour office can assess your delivery and quote for the addresses, timing and package. Contact us to agree the handover.
DOCUMENT DELIVERY
Arrange a personal or business document delivery with a named driver, vehicle registration and tracking. The office will agree who can release the sealed package and where and to whom it should be delivered.
We assess ordinary document deliveries before accepting them. This is not a specialist custody service, so discuss any particular custody or delivery requirements with the office.
PLAN THE HANDOVER
Agree the contents, authority and destination before collection so the driver knows how the package should be handed over.
Tell us the document type, quantity, size and weight, how the package is sealed and about any unusual handling. Unusual or high-risk contents need office assessment; dangerous goods, illicit drugs and specialist handling are not accepted as ordinary parcels.
Identify the sender or booker, the person authorised to release the package and the contact who can approve changes, waiting or extra cost. An address or PIN alone does not authorise access to someone else’s property.
Agree the named recipient, reception or authorised safe place before collection. If release or delivery cannot be completed, the office will contact the authorised person to agree the next step.
REQUEST A QUOTE
Share the collection and delivery addresses, requested date and time, and contact details for the authorised sender and recipient. Include the package details above, any reception or secure-point instructions and the reference the collector should quote. For a workplace or building, confirm the named contact, that the item is ready and that it may be released. KB Cars is registered with the Information Commissioner's Office (ICO); our Privacy Notice explains how we handle booking information.
The office will confirm the scope and price for your arrangement before acceptance. Loading and unloading waiting is chargeable; other waiting or an agreed change may affect the price.
GOOD TO KNOW
Answers about sending documents, handover and proof of delivery.
Yes. Documents can travel unaccompanied, or you can travel with them. Tell the office which you need and identify the authorised collection contact and recipient.
An enquiry, quote or payment alone does not confirm a booking. It is confirmed when KB sends confirmation by SMS and/or email.
Yes, if the recipient, reception or safe place is agreed before collection. An authorised reception or agreed secure point can also be used for collection; provide the release contact and reference.
Keep sensitive access details restricted. An address or PIN alone does not give permission to enter someone else’s property.
The item is kept secure, not abandoned. The office contacts the authorised customer to agree paid waiting, another address or a return, and records any accepted change and revised price.
Send material changes to the office rather than giving new instructions only to the driver.
Ordinary documents in suitable sealed packaging can be assessed, but specialist handling is not automatic. Tell the office the contents, packaging and any custody requirements before booking.
Medicines, cash, jewellery, high-value goods and temperature-sensitive items are not automatically authorised as ordinary parcels. The office will confirm whether the arrangement is suitable before acceptance.
Yes. Ask the office to arrange a photo, PIN or another proportionate form of proof for the parcel. Agree the recipient and the proof you need in advance: tracking or proof of location does not by itself prove that the right person received it. A photo should not expose private documents, faces, access codes or unrelated property.
BEFORE YOU BOOK
Goods-in-transit insurance is not included. Tell the office what you need to send and discuss your cover and delivery requirements before the booking is accepted.
ARRANGE YOUR DELIVERY
Contact our 24-hour office with your collection and delivery plans. We’ll help agree the handover, assess the package and confirm the price and scope.
The office checks the items, handling and price before agreeing the delivery.
Request a quote
