Documents and keys
Arrange a document pack, keys or a small personal item for collection when an authorised sender is ready to release it.
KB CARS · COURIER SERVICE
KT1 courier collection and delivery For personal and business items
Send documents, keys, parcels or urgent business items from KT1, accompanied or unaccompanied. Our 24-hour office can quote for the journey and load; bookings include live driver tracking. Enquire online or call 020 8870 8888.
WHAT WE CAN CARRY
Documents, parcels and business items
From a single set of keys to several lighter items, talk to our office about what needs moving. You can travel with your items or send them unaccompanied; we’ll discuss a suitable arrangement.
Personal parcels
Enquire about an everyday parcel for collection and delivery. Let us know what it contains and how it will be handed over and received.
Business items
For an urgent business item, such as a document pack or printed proof, tell us where it is ready for collection, where it is going and when you need it delivered.
ARRANGE YOUR DELIVERY
From KT1 collection to delivery
Our office will help agree the route, suitable vehicle and handovers, then provide a quote for your arrangement.
Describe the journey
Give the full collection and delivery addresses, item description, preferred collection time and any requested delivery timing. Include the sender and recipient contacts and, where relevant, the named entrance or unit. KB Cars is registered with the ICO; our Privacy Notice explains how we handle your booking information.
Discuss the load
Tell us the quantity, size and weight, any stairs or carrying involved and whether you are travelling with the items. We can discuss the vehicle, assistance and quote.
Agree the handovers
Have an authorised sender ready to release the item and a recipient ready at delivery, or discuss authorised reception or safe-place instructions in advance. An enquiry or quote is not a booking: KB confirms a booking by SMS and/or email.
LOCAL COLLECTION GUIDE
Choose a clear KT1 collection point
For a shopping collection, name the retailer, the agreed entrance and the person releasing the item. The Bentall Centre lists pedestrian entrances on Clarence Street, Fife Road and Wood Street; John Lewis lists its Kingston shop at Wood Street, KT1 1TE. These identify places, not a collection desk or vehicle access.
For a Hampton Wick office or studio, distinguish a Burgoine Quay address from a High Street address and give the building or unit and reception details. Agree a practical handover with the sender rather than assuming entry or client parking is available.
GOOD TO KNOW
KT1 collection questions
The right entrance or premises makes a handover easier to arrange.
What should I provide for a shop collection?
Give the retailer, full address, agreed entrance and authorised person releasing the item. For the Bentall Centre, specify whether the pedestrian entrance is on Clarence Street, Fife Road or Wood Street rather than saying only “Bentalls”. Confirm that the item is ready and can be released to the collector.
What details help with an office or studio collection?
Give the full building or unit address, reception or entrance instructions, item readiness and an authorised sender’s contact. A Burgoine Quay office and a Hampton Wick High Street studio are different premises; ask the host where a lawful handover can take place rather than assuming parking or entry.
Can you collect from Ancient Market?
You can enquire about a collection there. Give the office the exact business or agreed handover point and ask the sender to confirm that the item can be released at an accessible location. The office can discuss a workable arrangement; a market address alone does not establish vehicle access.
GOOD TO KNOW
Courier questions
Cover, loading, tracking and the cost of your delivery.
Are my items insured?
Goods-in-transit insurance is not included. If you need cover for your items, please arrange suitable insurance before collection.
Can the driver help with loading?
We may be able to arrange help with several lighter items. Call the office beforehand with the quantity, size and weight, any stairs or carrying involved, and the help you need so we can discuss a suitable driver and vehicle. We are not a removals company; drivers cannot be assumed to lift heavy or exceptionally large loads.
Can I travel with my items?
Yes, or you can send them unaccompanied. Tell the office about the passenger and the load so we can agree a suitable vehicle and quote. Bulky or many-item jobs are assessed separately from an ordinary passenger journey, whether or not you accompany them.
Can you leave an item at reception or in a safe place?
The sender can authorise a reception handover or a specific safe place. Give the office clear instructions and contact details in advance. If a sender or recipient may be unavailable, discuss the arrangement before booking. Waiting charges apply, including for prolonged unloading.
How much will delivery cost?
Ask our office for a current quote: the price depends on the journey and load, including whether an ordinary single item is accompanied or unaccompanied, or the job involves bulky or multiple items. Give both full addresses, collection time, item details and any loading assistance needed. Waiting, including prolonged unloading, and other agreed charges may apply.
Can I track the driver?
Yes. Courier bookings include booking confirmations, live driver tracking, the driver’s name and vehicle registration.
ARRANGE A COLLECTION
Ready to arrange a collection?
Contact our 24-hour office for a quote and to discuss the item, route and handovers. Call 020 8870 8888 or enquire online; no app installation is needed.
Enquire about a delivery
The office checks the items, handling and price before agreeing the delivery.
Request a quote