Documents and keys
Send signed papers, office documents or spare keys. Identify the exact collection door and the person authorised to hand them over.
24-HOUR OFFICE
Courier collections from KT10 Documents, keys and parcels
Send personal or business items from KT10, accompanied or unaccompanied. Courier bookings include live driver tracking. Contact our 24-hour office for a quote based on the journey and load.
ITEMS WE CAN DISCUSS
What can we collect in KT10?
From a single document to several items, our office can discuss the load, vehicle and handover before confirming an arrangement.
Personal parcels
Send an everyday parcel unaccompanied or ask to travel with it. Tell us its size, weight and packaging so we can discuss a suitable vehicle.
Urgent business items
Enquire about an urgent business-to-business collection. Give us both addresses, the release contact and your deadline so the office can discuss the arrangement.
ARRANGE YOUR DELIVERY
From collection to handover
Our office can help agree a suitable vehicle, quote and handover for your item.
Tell us where and when
Provide both full addresses, the preferred collection date and time, sender and recipient names and phone numbers. Include the exact entrance, release contact and any access instructions.
Describe the load
Tell us what is moving, its quantity, size, weight and packaging, whether anyone will travel with it, and any carrying help or stairs. The office will discuss the vehicle and quote.
Agree the handover
Make sure an authorised person can release the item and the recipient is ready. Share any agreed reception, safe-place or meeting instructions with the office. A booking is confirmed when KB sends confirmation by SMS and/or email.
LOCAL COLLECTIONS
Plan the right KT10 handover
A postcode alone may not identify the right door at an Esher office, a Claygate trade counter or a Sandown Park event. Agree the handover with the person holding the item; visitor directions or building parking do not themselves give a collector permission to enter or park.
For a collection from a shop on The Parade in Claygate, give the current business name, street number and full postcode, opening or release window and named handover contact. Ask the shop to confirm it will release the item to a third party.
GOOD TO KNOW
KT10 collection questions
The right contact and entrance depend on where the item is held.
Is an Esher postcode enough to specify an office collection?
Not always. At Grapes House, give the tenant name, floor or annexe, exact door and authorised handover contact. Arrange for the tenant to meet or admit the collector; the postcode alone does not identify the office entrance.
Can you collect from a Sandown business event?
Yes, you can enquire about a collection from a Sandown Park event. Give us the item details, event name, room or suite, organiser contact and confirmed collection entrance. Ask the organiser to confirm the handover and access arrangements for the day; visitor directions do not establish goods access.
What should I confirm for a Claygate trade collection?
Confirm the High Street branch, release reference and readiness window, and ask the merchant to approve third-party release. Give us the packaged dimensions, weight and any loading assistance needed. Long timber or sheet materials need separate discussion before the office can assess the item and vehicle.
GOOD TO KNOW
Your courier questions
Practical answers about delivery, assistance and costs.
Are my items insured?
Goods-in-transit insurance is not included. If you need cover for your items, please arrange suitable insurance before collection.
Can the driver help with loading?
Help with several lighter items may be arranged by calling the office beforehand. Describe the quantity, size and weight, any stairs and the carrying help needed so we can discuss a suitable driver and vehicle. We are not a removals company; drivers cannot be assumed to lift heavy or exceptionally large loads.
Can I travel with my items?
Yes, or you can send them unaccompanied. Tell the office about the passenger and the load so we can agree a suitable vehicle and quote. Bulky or many-item jobs are assessed separately from an ordinary passenger journey.
Can you leave an item at reception or in a safe place?
Yes, if the sender authorises a reception handover or a specific safe place. Give the office clear instructions and contact details. If nobody can hand over or receive the item, discuss the arrangements before booking; waiting charges apply, including when unloading takes a long time.
How much will delivery cost?
Ask the office for a current quote. The journey, load, whether an ordinary single item is accompanied, and any loading assistance affect the price; bulky or many-item jobs are assessed separately. Waiting charges apply, including for lengthy unloading, and other agreed charges may apply.
Can I track the driver?
Yes. Courier bookings include live driver tracking, the driver's name and vehicle registration, along with booking confirmations.
ARRANGE A COLLECTION
Ready to send an item?
Contact our 24-hour office on 020 8870 8888 or use the contact form to discuss your KT10 collection and get a quote.
Enquire about a delivery
The office checks the items, handling and price before agreeing the delivery.
Request a quote