Documents & keys
Enquire about office papers, documents or forgotten keys. An authorised person will need to arrange their release at the collection point.
KB CARS · SM1 COURIER
SM1 courier collection and delivery Documents, keys and parcels
Send personal or business items from SM1, accompanied or unaccompanied, with live driver tracking. Ask our 24-hour office for a journey and load-based quote, including urgent enquiries.
ITEMS TO DISCUSS
What can I send?
From forgotten keys to one-off business items, our office can discuss a suitable collection and delivery arrangement.
Personal parcels
Send an everyday personal parcel from SM1 to your chosen destination. Tell us what it contains so the office can assess the job.
Business items
Arrange a one-off business-to-business delivery, including urgent items. Tell us the contents and who will release and receive them.
ARRANGE THE HANDOVER
From SM1 collection to delivery
Our office will assess the item, route and handover and discuss a suitable vehicle and quote.
Share both addresses
Give us the full collection and delivery addresses, preferred date and time, item contents, quantity, size and weight, and sender and recipient contact details. KB Cars is registered with the ICO; our Privacy Notice explains how we handle your booking information.
Agree vehicle and quote
Tell us if you are travelling with the item, need loading help or have stairs or carrying involved. We will assess the load and discuss a suitable vehicle and current quote.
Confirm the handover
Agree who is authorised to release and receive the item and any reception or safe-place instructions. An enquiry or quote is not a booking confirmation; KB confirms a booking by SMS and/or email.
LOCAL COLLECTION GUIDE
Find the right SM1 handover point
For Oru Space at 7 Throwley Way, Sutton, give the member or company name and agree the handover entrance. Oru lists lift access at the address and a lift or stairs via the ground floor of Times Square; the latter route is described as open until 16:00, so check it for your collection time.
For a St Nicholas Shopping Centre shop, give St Nicholas Way, the shop or unit and the person releasing the item. Ask the shop to confirm its collection procedure and entrance; public car-park information does not establish goods access or permission to stop.
For Access premises, distinguish 107 Westmead Road from the Cheam-labelled offices at 92 Oldfields Road. Give the business or unit and an authorised contact who can arrange entry and release; check whether someone must attend outside reception hours.
GOOD TO KNOW
Local collection questions
Plan a practical handover at a shop, shared workspace or business premises.
What should I give you for a shopping-centre collection?
Give the exact shop or unit, the St Nicholas Way address and the person releasing the item. Ask the shop to confirm its collection procedure and entrance; public parking information does not establish goods access.
Can a site with 24-hour tenant access be collected from at any hour?
Not automatically. Tenant access does not itself admit a courier. Confirm release and admission with the site, then ask our office about vehicle availability at the requested time.
GOOD TO KNOW
Courier questions
The practical details to know before arranging your SM1 collection.
Are my items insured?
Goods-in-transit insurance is not included. If you need cover for your items, please arrange suitable insurance before collection.
Can the driver help with loading?
We may be able to arrange help with several lighter items if you call the office beforehand. Tell us the quantity, size and weight, any stairs or carrying involved, and the help you need so we can confirm the driver, vehicle and assistance.
We are not a removals company, and drivers cannot be assumed to lift heavy or exceptionally large loads.
Can I travel with my items?
Yes, you can travel with your items or send them unaccompanied. Tell the office about the passenger and load so we can agree a suitable vehicle and quote. Bulky or many-item jobs are assessed separately from an ordinary passenger journey.
Can you leave an item at reception or in a safe place?
Yes, if the sender authorises a reception handover or a specific safe place. Give the office clear instructions and contact details; do not assume entry or a safe-place drop is automatic.
If someone may not be available to release or receive the item, discuss the arrangements with the office before booking. Waiting charges apply, including when unloading takes a long time.
How much will delivery cost?
Ask the office for a current quote: the price depends on the journey and load, including whether the item is accompanied and whether loading assistance is needed. Bulky or many-item loads are assessed separately. Waiting and other agreed charges may apply.
Can I track the driver?
Yes. Courier bookings include live driver tracking, booking confirmation, the driver's name and vehicle registration.
ARRANGE A COLLECTION
Ready to arrange your collection?
Contact our office any time for an SM1 courier quote, including urgent jobs. Call 020 8870 8888 or use the contact page; no app installation is needed.
Enquire about a delivery
The office checks the items, handling and price before agreeing the delivery.
Request a quote