Documents and keys
Send sealed documents, property keys and similar ordinary items when the sender has authorised their release. Let us know who will hand them over and who will receive them.
KB CARS · SM7 COURIER
SM7 courier collection and delivery For items that need moving
Send documents, keys, parcels or business items from SM7. Our 24-hour office can assess your journey and load and provide a quote. Courier bookings include live driver tracking. Call 020 8870 8888 or enquire online.
WHAT WE CAN CONSIDER
What can we collect and deliver?
Enquire about these ordinary items for collection from SM7. Our office will assess the item and the proposed journey.
Personal parcels
Everyday personal parcels can be considered for collection and delivery. Tell the office what the parcel contains, when it will be ready and where it is going.
Business items
Ask us about urgent business-to-business deliveries, including office-to-office handovers. Our office is open around the clock to discuss the requested timing and a quote.
LOCAL COLLECTIONS
Planning an SM7 collection
Castle House on Park Road and the business frontage on Nork Way are different office settings. Give the full business name and address, suite or floor where relevant, the correct entrance and the person authorised to release the item.
For a Banstead High Street retail collection, including from the M&S Simply Food collection desks, ask the store to confirm that the item is ready, where it will be released and who may collect it. Agree any meeting point with the sender and our office.
HOW TO ARRANGE IT
Arrange your SM7 delivery
Our office will help assess the item, vehicle and handover before collection.
Tell us about the delivery
Share the full collection and delivery addresses, item description, preferred date and time, sender and recipient contacts, and any access or release instructions.
Discuss the vehicle and quote
Tell us the quantity, size and weight, whether anyone is travelling, and any stairs, carrying or loading help needed. The office will assess the arrangement and provide a quote.
Confirm the handover
Agree the handover with the sender and recipient, including any authorised reception or safe-place delivery. An enquiry or quote alone is not a booking: KB confirms an accepted booking by SMS and/or email.
GOOD TO KNOW
Local details worth confirming
The right entrance or release point helps everyone prepare for the handover.
What should I provide for a Castle House or Nork Way collection?
Give the full business name and address, the suite or floor if relevant, the correct entrance and the person authorised to hand over the item. Include what is being collected, its destination and your requested timing so the office can assess the arrangement.
Can you collect a shop order or forgotten item from Banstead High Street?
We can discuss it once the store confirms the item is ready, where it will be released and who may collect it. M&S Simply Food lists separate Clothing & Home and food order collection desks; a desk listing does not itself authorise a courier collection. Tell the office what the item contains so we can assess acceptance.
Can we meet at a nearby handover point?
Yes, agree the exact location with the sender and our office first. If a council car park is proposed, check its current signs, payment and suitability; a car park listing does not make it a loading bay or business entrance.
GOOD TO KNOW
Courier questions
Useful details about cover, assistance, handovers and your quote.
Are my items insured?
Goods-in-transit insurance is not included. If you need cover for your items, please arrange suitable insurance before collection.
Can the driver help with loading?
We may be able to arrange help with several lighter items if you call the office beforehand. Describe the quantity, size and weight, any stairs or carrying, and the help needed so we can agree a suitable driver and vehicle. We are not a removals company; drivers cannot be assumed to lift heavy or exceptionally large loads.
Can I travel with my items?
Yes, you can travel with your items or send them unaccompanied. Tell the office about the passenger and the load so we can agree a suitable vehicle and quote. Bulky or many-item jobs are assessed separately from an ordinary passenger journey.
Can you leave an item at reception or in a safe place?
Yes, the sender can authorise a reception handover or a specific safe place. Give the office clear instructions and contact details. If nobody can hand over or receive the item, discuss the arrangement before booking. Waiting charges apply, including when unloading takes a long time.
How much will delivery cost?
Ask our office for a quote: the price depends on the journey and load, including any loading assistance. Waiting charges apply, including when unloading takes a long time, and other agreed charges may apply.
Can I track the driver?
Yes. Courier bookings include booking confirmations, live driver tracking, the driver's name and vehicle registration.
ARRANGE A COLLECTION
Ready to arrange a collection?
Call our 24-hour office on 020 8870 8888 or send an enquiry. Tell us what needs moving and where, and we can discuss the arrangement and quote.
Enquire about a delivery
The office checks the items, handling and price before agreeing the delivery.
Request a quote