Documents and keys
Enquire about a sealed document, office key or forgotten item collected from an agreed person or desk. Confirm that the item is ready and can be released to the nominated collector.
SW16 COURIER SERVICE
Courier collection and delivery from SW16 Enquire 24/7
Send documents, keys, parcels or business items with KB Cars. Our office takes urgent enquiries around the clock and can quote for your journey and load. Call 020 8870 8888 or contact us to discuss your collection.
WHAT WE CARRY
Items you can send by courier
Send items on their own or travel with them; courier bookings include live driver tracking. From a single document to several suitable items, our office can discuss the load, vehicle and handover for your journey.
Personal parcels
Send an everyday personal parcel from SW16. Tell us what it contains, how it is packaged and its size so the office can assess a suitable arrangement.
Business items
Ask about urgent business-to-business deliveries, such as a boxed component. Give us the contents, dimensions and readiness, along with the business and unit details, so we can assess the job.
ARRANGE THE JOURNEY
Arrange your collection and delivery
The office can help agree a suitable vehicle, price and handover for your item.
Share the journey
Give us the full collection and delivery addresses, preferred collection date and time, and a contact at each end. Include the agreed unit, shop, desk or entrance.
Describe the load
Tell us the contents, quantity, dimensions, weight and packaging, plus any stairs or carrying help needed. Let us know if you plan to travel with the item; the office can discuss a suitable vehicle and current quote.
Agree the handover
Confirm who is authorised to release and receive the item, and give any agreed reception or safe-place instructions. Arrange site access with the relevant contact rather than assuming unattended collection or building entry.
LOCAL COLLECTION GUIDE
Getting the SW16 collection point right
At Vale Industrial Park on Rowan Road, give the business name and unit number, an agreed handover door and a contact expecting the collector. Say whether the item will be handed over at an office door or near a shutter; the estate layout does not establish access or parking permission.
Empire Mews and Empire Arches on Watts Mews are different sites. Give the full address and tenant or studio name, and arrange visitor access and a named handover directly.
For a High Road shop, identify the shop and the relevant desk or concession. Confirm that the item is held there and can be released to the nominated collector; check desk availability and the signs at the intended stopping place.
For an office collection at 1A Kempshott Road, identify the tenant and intercom contact and agree who will release the item. Check reception availability separately from tenant access.
Discuss a collectionGOOD TO KNOW
SW16 collection questions
Local details that make a handover easier to arrange.
Can a collection come from an office or studio?
Yes. Tell us the tenant or unit name, full address, item details and when it will be ready, and name the person who will hand it over. Agree the door and visitor access with the site; tenant access alone does not admit a courier.
Is Empire Mews the same as Empire Arches on Watts Mews?
No. Hideaway Work Space is at 1 Empire Mews, SW16 2BF; Empire Arches is at Units 1–9 Watts Mews, SW16 6AA. Give the complete address and business or studio identity, and confirm visitor access directly, particularly where visits are by appointment.
Can you collect an item from a High Road shop?
Yes, if the shop confirms that the item can be released to the nominated collector and the office agrees the journey. Give us the shop name, full address and agreed desk or concession, and check stopping arrangements for the collection.
GOOD TO KNOW
Courier questions
What to know before arranging your SW16 courier.
Are my items insured?
Goods-in-transit insurance is not included. If you need cover for your items, please arrange suitable insurance before collection.
Can the driver help with loading?
Help with several lighter items may be arranged by calling the office beforehand. Tell us the quantity, size and weight, any stairs and the carrying help needed so we can discuss a suitable driver and vehicle. We are not a removals company, and drivers cannot be assumed to lift heavy or exceptionally large loads.
Can I travel with my items?
Yes, or you can send them unaccompanied. Tell the office about the passenger and load so we can agree a suitable vehicle and quote. Bulky or many-item jobs are assessed separately from an ordinary passenger journey, whether accompanied or not.
Can you leave an item at reception or in a safe place?
Yes, the sender can authorise a reception handover or a specific safe place. Give the office clear instructions and contact details. If nobody can hand over or receive the item, discuss the arrangement before booking; waiting charges apply.
How much will delivery cost?
Ask the office for a current quote based on the journey and load, including any assistance needed. Waiting and other agreed charges may apply, including waiting during lengthy unloading. An enquiry or quote alone is not a confirmed booking; KB confirms a booking by SMS and/or email.
Can I track the driver?
Yes. Courier bookings include live driver tracking, the driver's name and vehicle registration, along with booking confirmation.
ARRANGE A COLLECTION
Ready to arrange a collection?
Call our 24-hour office on 020 8870 8888 or send an enquiry. We’ll discuss your item, the journey and a current quote.
Enquire about a delivery
The office checks the items, handling and price before agreeing the delivery.
Request a quote