Documents and keys
Arrange collection of envelopes, business documents or keys from an agreed point, with an authorised person ready to release them.
KB CARS · COURIER SERVICE
TW10 courier collections and deliveries Office available 24 hours
Send documents, keys, parcels or business items from TW10, accompanied or unaccompanied. Ask our office for a quote based on your journey and load; courier bookings include live driver tracking.
WHAT WE CARRY
Documents, parcels and business items
From a single envelope to several items, talk to our office about what you need to move. We will assess the load and discuss a suitable vehicle and handover.
Personal parcels
Send an ordinary personal parcel to someone ready to receive it, or discuss an authorised reception or safe-place handover.
Business-to-business items
Enquire about urgent items between businesses, with a named contact at each end and a collection time agreed with the office.
ARRANGE YOUR COURIER
From enquiry to handover
Our office can help agree the vehicle, quote and practical arrangements for your TW10 collection.
Share the journey
Give us the full collection and delivery addresses, preferred date and time, item details and named contacts at both ends. Include any agreed release or access instructions.
Agree the vehicle and quote
Tell us the quantity, size and weight, whether you will travel with the items, and any stairs or carrying help involved. The office will assess the load and discuss a suitable vehicle, assistance and price.
Prepare the handover
Make sure the item is ready for release and an authorised recipient or agreed safe place is available. If collection or receipt may be unavailable, discuss the plan with the office before booking. A booking is confirmed when KB sends confirmation by SMS and/or email.
LOCAL COLLECTIONS
Find the right collection point
Petersham Nurseries' restaurant, Teahouse, Lifestyle Shop and Garden Nursery share Church Lane, off Petersham Road, TW10 7AB. Identify the department and named staff contact, and agree the handover point with the site. On Sunday mornings, parking is prioritised for the St Peter's Church congregation, so ask about a suitable arrival arrangement rather than assuming visitor parking is available.
The Palm Centre is at Ham Central Nursery, Ham Street, opposite Riverside Drive, Ham, Richmond, TW10 7HA. Confirm which department holds the item and agree a handover; its Web Orders Department is not open to the public. For Richmond Hill or Ham Parade, give the business name, street number and full postcode: some Ham Parade addresses use KT2.
GOOD TO KNOW
TW10 local collection questions
The right department and an agreed handover make it easier to collect your item.
Can a driver collect from the Palm Centre's web-orders office?
Not without an agreed handover: the Web Orders Department is not open to the public. Confirm the item is held, who will release it and where the nominated driver should meet them. For forgotten keys or another lost item, first establish that staff have found it and agreed its release.
Does a Ham Parade address always have a TW10 postcode?
No. Some directory-listed Ham Parade premises use KT2. Give the business name, street number and full postcode so the correct collection address is clear.
What do I need for a collection from Petersham Nurseries?
Name the department, staff contact and agreed handover point at Church Lane, TW10 7AB. For example, paperwork from a nursery department should be ready for release before you arrange the courier.
GOOD TO KNOW
Courier questions
Understand the cover, assistance, price and tracking before you book.
Are my items insured?
Goods-in-transit insurance is not included. If you need cover for your items, please arrange suitable insurance before collection.
Can the driver help with loading?
Help with several lighter items may be arranged by calling the office beforehand. Tell us the quantity, size and weight, any stairs or carrying involved, and the help you need so we can agree a suitable driver and vehicle. We are not a removals company, and drivers cannot be assumed to lift heavy or exceptionally large loads.
Can I travel with my items?
Yes. You can travel with your items or send them unaccompanied. Tell the office about the passenger and load so we can agree a suitable vehicle and quote; bulky or many-item jobs are assessed separately from an ordinary passenger journey.
Can you leave an item at reception or in a safe place?
Yes, if the sender authorises a reception handover or a specific safe place. Give the office clear instructions and contact details. If nobody can hand over or receive the item, discuss the arrangements before booking; waiting charges apply, including when unloading takes a long time.
How much will delivery cost?
Ask the office for a current quote. The price depends on the journey and load, including whether an ordinary single item is accompanied or unaccompanied; bulky or many-item jobs are assessed separately. Waiting and other agreed charges may apply.
Can I track the driver?
Yes. Courier bookings include booking confirmations, live driver tracking, the driver's name and vehicle registration.
ARRANGE A COLLECTION
Ready to send an item?
Contact our 24-hour office for a quote and discuss your collection and delivery. Call 020 8870 8888 or send an enquiry online.
Enquire about a delivery
The office checks the items, handling and price before agreeing the delivery.
Request a quote