Documents and keys
Arrange collection of paperwork, keys and other ordinary items from an authorised sender for delivery to the named recipient.
KB CARS · TW16 COURIER
TW16 courier collections and deliveries Live driver tracking
Send documents, keys, parcels or urgent business items from TW16, with or without travelling alongside them. Contact our 24-hour office for a quote based on the journey and load.
What we carry
Courier collections for everyday items
Enquire about personal or business items, whether you travel with them or send them unaccompanied. The office will confirm suitability.
Personal parcels
Send an everyday parcel from TW16. Share its size and contents so the office can confirm whether it is suitable and discuss the handover.
Urgent business items
Enquire about urgent business-to-business items at any time. Give both organisations’ full addresses and contacts so the office can arrange collection and delivery.
TW16 collection details
Identify the right collection point
Sunbury Cross is distinct from Lower Sunbury, where shopping streets include The Avenue, Thames Street and Green Street. Give the full street address and premises name rather than just “Sunbury”.
At Windmill Business Village on Brooklands Close, the unit number matters: Units 10 and 12 share TW16 7DY but are separate addresses. For Kempton Park Racecourse, use the Staines Road East address and agree the actual handover point and vehicle instructions with the organiser; a visitor entrance is not automatically a goods collection point.
GOOD TO KNOW
Local collection questions
Pin down the premises and the person releasing your item before booking.
Is the Windmill Business Village postcode enough for collection?
No. Units 10 and 12 share TW16 7DY but are different addresses. Give the business name, unit number and authorised handover contact, and agree the door or reception. For a maintenance-related item, check whether it is at the office or a separate job site.
Can you collect an order from a Sunbury Cross shop?
Yes, you can enquire about an order collection. Identify the retailer, order and collection desk, check that the order is ready, and ask what authority or reference a nominated collector needs. The retailer must agree to the collection arrangements, and the office must confirm that the contents are suitable.
Is Kempton Park station the collection point for the racecourse?
Not automatically. Use the racecourse’s Staines Road East address and ask the organiser to confirm the event or department, the named person holding the item, the handover point and any gate or vehicle instructions. Visitor directions do not establish a courier gate.
Arrange a TW16 delivery
Arrange collection and delivery
The office can match the journey and load to a suitable arrangement and quote.
Share both addresses
Give the full collection and delivery addresses, preferred date and time, item description and contacts for both sides.
Agree the arrangement
Discuss the item’s quantity, size and weight, whether anyone is travelling with it, and any loading help needed. The office will assess the vehicle and provide a quote. Your booking is confirmed when KB sends confirmation by SMS and/or email.
Plan the handover
Make sure an authorised person can release the item and the recipient is ready to receive it. Agree any reception or safe-place instructions with the office.
GOOD TO KNOW
Courier questions
Prices, assistance and what to expect from your booking.
Are my items insured?
Goods-in-transit insurance is not included. If you need cover for your items, please arrange suitable insurance before collection.
Can the driver help with loading?
Help with several lighter items may be arranged by calling the office beforehand. Tell us the quantity, size and weight, any stairs or carrying involved, and the assistance needed so we can confirm a suitable driver and vehicle. We are not a removals company; drivers cannot be assumed to lift heavy or exceptionally large loads.
Can I travel with my items?
Yes. You can travel with your items or send them unaccompanied. Tell the office about the passenger and load so it can confirm suitability, the vehicle and quote. Bulky or many-item jobs are assessed separately from an ordinary single-item journey, whether accompanied or not.
Can you leave an item at reception or in a safe place?
Yes, if the sender authorises the reception handover or a specific safe place. Give the office clear instructions and contact details; do not assume a driver can enter a building or leave an item without agreement. Discuss the arrangements before booking if someone may not be available. Waiting charges apply, including when unloading takes a long time.
How much will delivery cost?
Ask the office for a current quote. The price depends on the journey and load, including whether an ordinary single item is accompanied or unaccompanied, or the job is assessed as bulky or many-item. Provide both full addresses, collection time, item details and any loading assistance needed. Waiting and other agreed charges may apply.
Can I track the driver?
Yes. Courier bookings include live driver tracking, the driver’s name and vehicle registration, as well as booking confirmation.
ARRANGE A COLLECTION
Ready to arrange a collection?
Contact our 24-hour office for a quote. Tell us what needs moving, where it is going and when you need collection. Call 020 8870 8888 if you need to discuss loading help.
Enquire about a delivery
The office checks the items, handling and price before agreeing the delivery.
Request a quote