Documents & keys
Enquire about documents, keys or a small forgotten item, collected from the person authorised to release it and delivered to your chosen address.
TW9 COURIER SERVICE
Courier collections from TW9 Documents, parcels and more
Send documents, keys, parcels or urgent business items from TW9, accompanied or unaccompanied. Contact our 24-hour office for a quote based on your journey and load; confirmed bookings include live driver tracking.
WHAT WE CARRY
What do you need to send?
From a forgotten key to a business delivery, tell our office what needs moving so we can assess the item and arrange a suitable vehicle.
Personal parcels
Send an everyday parcel or travel with it. Describe its contents, packaging and size so the office can assess the arrangement.
Business items
Arrange collection of a ready print order or office item, including deliveries between businesses. Tell us the collection deadline and when the recipient needs it.
LOCAL COLLECTIONS
Finding the right TW9 handover point
Kew village shops around Kew Gardens station and Kew Retail Park are different collection settings. Give us the exact shop and full address, rather than just “Kew”, and check that the item is ready for release.
For a Richmond office or print collection, the business or unit and an agreed entrance matter: some premises are tucked away from the high street. Confirm the handover point with the sender so the driver knows where to collect.
GOOD TO KNOW
Local collection questions
The right shop, entrance and release arrangements help us plan your collection.
Is the Kew collection from the village or the retail park?
Tell us which setting, the exact store and its full address. M&S Kew is at Kew Retail Park, Mortlake Road, TW9 4AD, and lists a Clothing & Home collection desk and Click & Collect kiosk. For a retail order, ask the store whether it is ready and what authorisation or reference a nominated collector needs; the facilities alone do not authorise courier collection.
What should I give you for a Richmond office or print collection?
Give us the company or unit, sender-confirmed entrance or meeting point, sender contact, item description and size, and confirmation it is ready. For a print order, include the order reference and packaging details. A building name alone may not identify a business tucked away from the high street.
Can the George Street project tell me where a courier can load?
No. The council's project information describes modelling and further consultation, not a current loading instruction. Give the office the actual premises entrance and applicable access instructions; do not assume a closure, loading hours or a courier exemption.
ARRANGE THE DELIVERY
From collection to handover
Our office will assess your item and agree the vehicle, handover and quote for your delivery.
Share the journey
Give us the full collection and delivery addresses, preferred collection date and time, any delivery deadline, and a contact at each end. Confirm the item is ready and who is authorised to release it.
Agree the load and quote
Tell us the quantity, size and weight, any stairs or carrying help, and whether you will travel with the item. We can discuss a suitable vehicle, assistance and an office-confirmed quote.
Confirm the handover
Agree collection and delivery instructions with the office and ensure the people involved are ready. An enquiry or quote is not a booking: KB confirms the booking by SMS and/or email.
GOOD TO KNOW
Courier questions
What to know before arranging your TW9 collection.
Are my items insured?
Goods-in-transit insurance is not included. If you need cover for your items, please arrange suitable insurance before collection.
Can the driver help with loading?
We may be able to arrange help with several lighter items if you call the office beforehand. Tell us the quantity, size and weight, any stairs and the carrying help needed so we can confirm the driver and vehicle. We are not a removals company; drivers cannot be assumed to lift heavy or exceptionally large loads.
Can I travel with my items?
Yes, or you can send them unaccompanied. Tell the office about both the passenger and the load so we can agree a suitable vehicle and quote. Bulky or many-item jobs are assessed separately from an ordinary passenger journey, whether or not you travel with them.
Can you leave an item at reception or in a safe place?
Yes, if the sender authorises the reception handover or a specific safe place and gives the office clear instructions and contact details. If a collection person or recipient may be unavailable, discuss the arrangement before booking. Waiting charges apply, including when unloading takes a long time.
How much will delivery cost?
Ask the office for a current quote. The price depends on the journey and load, including whether an ordinary item is accompanied and whether the job is classed as bulky or many-item. Share both addresses, timing and any assistance needed; waiting and other agreed charges may apply.
Can I track the driver?
Yes. Courier bookings include live driver tracking, the driver's name and vehicle registration, as well as booking confirmation.
ARRANGE A COLLECTION
Ready to send something?
Contact our 24-hour office for a TW9 courier quote, or call 020 8870 8888. We can discuss your item, collection and destination, including any loading help you need.
Enquire about a delivery
The office checks the items, handling and price before agreeing the delivery.
Request a quote