Documents and keys
Arrange collection of letters, documents or keys from an authorised person at an office, reception or another agreed handover point.
KB CARS · W2 COURIER
W2 courier collections and deliveries Documents, keys and parcels
Send an item from W2 with a tracked driver, or travel with it. Our office is open 24 hours for urgent personal and business enquiries. Contact us for a quote based on the journey and load.
WHAT WE CARRY
Courier help for everyday items
From a single document to several lighter items, our office can discuss the handover, load and suitable vehicle.
Personal parcels
Send an everyday personal parcel to its recipient, or travel with it. Tell the office which arrangement you need so we can assess the vehicle and load.
Urgent business items
Enquire about business-to-business deliveries or moving several lighter items. Call ahead about the quantity, size, weight and any stairs if you need loading help.
LOCAL COLLECTIONS
A clear handover in W2
For a Paddington office collection, identify the exact building, such as 3 Sheldon Square (W2 6HY) or 5 Merchant Square (W2 1AY), as well as the tenant or business, floor and releasing contact. Agree whether the sender will bring the item down or reception will hold it; a reception or lobby does not itself establish courier access or parcel custody.
On Queensway, give the exact premises and handover point. Ryman is at 121 Queensway (W2 4SJ); The Whiteley is at 149 Queensway (W2 4YN). Confirm the item is ready and ask what authority or reference a third-party collector needs. Have the releasing person ready and agree a lawful stopping or parking arrangement: a brief handover of keys or documents does not automatically qualify for a loading concession.
GOOD TO KNOW
W2 collection questions
The right building, entrance and releasing contact help make a collection workable.
What do I include for a Paddington office collection?
Give the exact building, tenant or business name, floor, releasing contact and agreed handover point. “Paddington” or “Merchant Square” alone is not enough; use reception as the meeting point only if the sender or building contact has agreed it.
Can you collect a print job or click-and-collect order from Queensway?
Yes, you can enquire once the shop confirms the print job or order is ready. Ask what reference or authority a third-party collector needs, and give the exact premises address, such as 121 Queensway, rather than a general Bayswater description.
What if the collection is at The Whiteley?
Give the named residence, hotel desk or business, its entrance and authorised handover instructions. Check that the relevant premises is operating; the published 149 Queensway address does not establish a common concierge or goods entrance.
ARRANGE YOUR W2 DELIVERY
From collection to handover
Give our office the details it needs to assess the item and agree the journey.
Share the journey and item
Provide both full addresses, your preferred collection date and time, what the item is, its quantity, size and weight, and names and phone numbers for the sender and recipient. KB Cars is registered with the ICO; our Privacy Notice explains how we handle booking information.
Agree the arrangement
Discuss a suitable vehicle, whether you are travelling, any stairs or carrying help, and the office-confirmed quote. An enquiry or quote is not a booking confirmation; KB confirms a booking by SMS and/or email.
Prepare the handover
Have the item ready with the authorised releasing person and give clear recipient or reception instructions. Arrange any authorised safe-place handover in advance.
GOOD TO KNOW
Courier questions
Answers about cover, loading, price and tracking.
Are my items insured?
Goods-in-transit insurance is not included. If you need cover for your items, please arrange suitable insurance before collection.
Can the driver help with loading?
We may be able to arrange help with several lighter items. Call the office beforehand with their quantity, size and weight, any stairs and the help you need so a suitable driver and vehicle can be considered. We are not a removals company; drivers cannot be assumed to lift heavy or exceptionally large loads. Waiting charges apply, including when unloading takes a long time.
Can I travel with my items?
Yes, you can travel with your items or send them unaccompanied. Tell the office about the passenger and the load so we can agree a suitable vehicle and quote. Bulky or many-item jobs are assessed separately from an ordinary passenger journey, even if you travel with them.
Can you leave an item at reception or in a safe place?
Yes, if the sender authorises the reception handover or a specific safe place. Give the office clear instructions and contact details. If nobody can hand over or receive the item, discuss the arrangements before booking; waiting charges apply.
How much will delivery cost?
The office will quote for the journey and load. Give both full addresses, the collection time, item details and any loading assistance needed. Waiting and other agreed charges may apply.
Can I track the driver?
Yes. Courier bookings include live driver tracking, the driver's name and vehicle registration, as well as booking confirmation.
ARRANGE A COLLECTION
Ready to send something?
Call our 24-hour office on 020 8870 8888 or contact us online to discuss your W2 collection and get a quote. No app installation is needed.
Enquire about a delivery
The office checks the items, handling and price before agreeing the delivery.
Request a quote