Documents & keys
Send signed papers, keys or similar small items. Let us know who can release them and who will receive them.
W5 COURIER SERVICE
Courier collections and deliveries in W5 Items delivered, with or without you
Send documents, keys, parcels or business items with KB Cars, with live driver tracking included in courier bookings. Call our 24-hour office on 020 8870 8888 for a quote based on your journey and load, or enquire online.
WHAT WE CARRY
From documents to business items
Enquire about collection from or delivery to W5. Our office will assess the item and agree a suitable arrangement.
Personal parcels
Arrange transport for an everyday parcel. Tell us its contents and size so we can discuss the right vehicle.
Business items
Enquire about urgent business-to-business deliveries. Company, unit or suite details and authorised contacts help make each handover clear.
ARRANGE YOUR DELIVERY
Arrange your W5 courier in three steps
Our office can help agree a vehicle, quote and practical handover for your item.
Describe the job
Give both full addresses, your preferred collection date and time, the items and the names and phone numbers of the collection and delivery contacts.
Agree the vehicle and quote
Tell us the quantity, size and weight, whether you will travel with the items, and about any stairs or loading help. The office will assess the load and quote for the arrangement.
Prepare the handover
Make sure the sender and recipient know the plan. Agree any authorised reception or safe-place instructions with the office, and contact us if the arrangements need to change.
W5 COLLECTION GUIDE
Find the right W5 handover point
At Ealing Broadway shopping centre, W5 5JY, name the retailer and counter, not just the centre. Check that the item is ready, keep the collection reference and confirm the retailer permits a nominated courier to collect. For lost property, the centre’s Management Office is on Level 1 beside the toilets; confirm who holds the item and approves its release. The public car-park approach from Grove Road via St Mary’s Road is a landmark, not a loading arrangement.
At Saunders House on The Mall, W5 3TA, give the company, floor or suite and an authorised contact, and agree whether reception or the occupier will release the item. At Ealing Studios on Ealing Green, W5 5EP, name the business or unit and obtain its agreed reception or gate instructions. Check that the person releasing the item will be available when the driver arrives.
GOOD TO KNOW
W5 collection questions
Choose a clear, workable handover point for the actual address.
Is Ealing Broadway enough as a collection address?
No. Give the named shop or business, full W5 address and handover point. Confirm the item is ready, its collection reference and that the retailer authorises a nominated courier; general centre enquiries are not a shop release counter.
Can the vehicle stop outside for a small item?
Not necessarily. Agree a handover point for the actual address and check current signs and restrictions. A public car-park entrance or convenient kerb is not automatically a collection bay.
GOOD TO KNOW
Courier questions
What to know about cover, handling and your quote.
Are my items insured?
Goods-in-transit insurance is not included. If you need cover for your items, please arrange suitable insurance before collection.
Can the driver help with loading?
Help with several lighter items may be arranged by calling the office beforehand. Tell us the quantity, size and weight, any stairs and the carrying help needed so we can discuss a suitable driver and vehicle.
We are not a removals company, and drivers cannot be assumed to lift heavy or exceptionally large loads.
Can I travel with my items?
Yes, or you can send them unaccompanied. Tell the office about both the passenger and the load so we can agree a suitable vehicle and quote. Bulky or many-item jobs are assessed separately from an ordinary passenger journey.
Can you leave an item at reception or in a safe place?
Yes, if the sender authorises a reception handover or a specific safe place. Give the office clear instructions and contact details; do not assume access or a safe-place drop is automatic.
If nobody can hand over or receive the item, discuss the arrangement with the office before booking. Waiting charges apply, including when unloading takes a long time.
How much will delivery cost?
Ask the office for a current quote. The price depends on the journey and load, including whether the item is accompanied, and any loading assistance. Waiting and other agreed charges may apply.
Can I track the driver?
Yes. Courier bookings include booking confirmations, live driver tracking, the driver’s name and vehicle registration.
REQUEST A COURIER QUOTE
Ready to arrange your delivery?
Contact our 24-hour office on 020 8870 8888 or enquire online. We’ll discuss your item, collection and destination and provide a quote.
Enquire about a delivery
The office checks the items, handling and price before agreeing the delivery.
Request a quote