KB CARS · AIRPORT ARRIVALS
Plan your collection from Gatwick with free indoor meet-and-greet and flight tracking. Your quote depends on the journey and arrangements; contact our 24-hour office to agree your pickup.
YOUR ARRIVAL
Choose the right terminal and agree where to meet your driver inside arrivals.
Give the office your flight number, UK arrival date and scheduled arrival time, and check whether your flight arrives at North or South Terminal. Include a mobile number and your full onward address. KB Cars is registered with the ICO; our Privacy Notice explains how we handle your booking information.
KB normally parks in Short Stay and meets you indoors at arrivals. Agree the exact meeting place with the office before travelling; a name board can be requested. Keep the office contact details handy in case you cannot find your driver.
COLLECTION ARRANGEMENTS
Short Stay is the park-and-meet option for a driver entering arrivals. KB normally uses it for your free indoor greeting; agree the meeting place for your arrival terminal with the office.
Express pickup is different: the driver stays with the vehicle, so it is not an indoor greeting. The departure drop-off forecourt is for departures, not an indoor collection plan.
Parking charges apply and are separate from driver waiting. Confirm which charges are included in your quote before booking.
BEFORE YOU TRAVEL
Allow time to reach arrivals and tell the office about any practical help your party needs.
Tell the office if your flight number, terminal or contact number changes. If border checks or baggage collection delay you after landing, get in touch: reaching arrivals can take longer than expected. The booker or authorised contact should request material changes and agree any revised charge with the office. For a time-critical change, call if your message has not been acknowledged; an acknowledgement is not acceptance, so look for confirmation of the accepted change.
Passenger numbers and luggage need to be considered together. Tell the office about suitcase and cabin-bag sizes, pushchairs, bulky items or a folding wheelchair, and ask about your preferred vehicle, child seats or assistance so a suitable arrangement can be discussed.
YOUR JOURNEY QUOTE
Your quote reflects the onward address, arrival date and time, vehicle and agreed extras. Give the office your flight and terminal details, party and luggage sizes, and any equipment or assistance requests. For a return to the airport, give its date, time and collection address separately.
Confirm the journey fare, airport parking or access charges and driver-waiting terms before booking. Ask what is included in the total and when waiting charges start. Peak travel can affect the quote.
GOOD TO KNOW
Practical answers about assistance, child seats and waiting.
Yes. We can carry folding wheelchairs, but do not currently have wheelchair-accessible vehicles. Tell the office the folded size, other luggage, boarding needs and any assistance required so we can agree a suitable arrangement before booking.
Yes. Guidance to the car and loading ordinary bags or a folding wheelchair can be arranged free with the office in advance, so a driver able to help can be assigned. Advance notice does not remove any required disability assistance.
An additional escort to or inside a building, shopping centre or flat depends on the task and may carry a charge. Discuss the help and any fee with the office before booking.
Yes. You can bring and fit your own suitable child seat, or ask KB to supply one. The £3 offer applies to airport journeys and non-airport pre-bookings over £50; local and short-notice supply depends on availability.
Tell the office the child's age, relevant height, weight and seat needs, and the number of seats required. Confirm suitability and the total seat charge before booking; for other bookings, check the price with the office.
No. Free arrivals meet-and-greet does not mean unlimited free waiting. Confirm the applicable waiting terms and any airport parking or access charges with the office before booking.
YOUR NEXT JOURNEY
Contact our 24-hour office for a journey quote and to agree your collection. Call 020 8870 8888 or use the contact form; no app is required.
