Documents & keys
Send a document or keys between authorised people, whether for a personal errand or a business handover.
CR4 COURIER SERVICE
Courier collections and deliveries from CR4 24-hour office
Send documents, keys, parcels or urgent business items from CR4, with or without travelling alongside them. Courier bookings include live driver tracking. Contact our 24-hour office for a quote based on the journey and load.
WHAT WE CAN MOVE
Documents, parcels and business items
Enquire about declared ordinary items for collection in CR4 and delivery to your chosen address. The office will assess the item and arrangements.
Personal parcels
Ask about an ordinary personal parcel, such as a forgotten bag or everyday item, ready for collection and onward delivery.
Urgent business items
Arrange a collection enquiry for a signed document or another ordinary business item moving between workplaces. The office can assess your requested timing.
LOCAL COLLECTION DETAILS
Finding your CR4 collection point
For Willow Lane or Wandle Way businesses, the unit and business-centre details help identify the right premises, while the sender can confirm the entrance and lawful stopping arrangements.
At Access House on Morden Road, specify whether the item is in an office or storage unit and agree who can release it and where to meet. For a Mitcham shop or market trader, agree a lawful handover point with the sender rather than assuming vehicle access to the market.
Contact the officeGOOD TO KNOW
CR4 collection questions
The right address and handover point help us assess your collection.
Is “Willow Lane industrial estate” enough for a collection?
No. Give the business name, unit or business-centre name, street address and full postcode, plus the authorised handover contact. Confirm the actual reception or goods entrance and lawful stopping arrangements with the sender.
Can a storage item be collected outside reception hours?
It may be possible if the arrangements and requested time can be confirmed. Ask the sender and site operator who can release the item and whether the agreed entrance is available, then ask the KB office to assess the item and its own availability.
Can an item be collected from a Mitcham shop or market trader?
Yes, you can enquire about a collection. Give the named shop or stall, the sender’s location on the day and authority to release the item; agree a lawful handover point and ask whether the sender can bring the prepared item there.
HOW IT WORKS
Arrange your CR4 courier collection
Our office can assess the journey, load and assistance and give you a quote.
Describe the journey
Give the full collection and delivery addresses, item description, preferred collection date and time, and names and phone numbers for the sender and recipient.
Agree the arrangements
Tell us if you are travelling too, along with the quantity, size and weight of the items and any stairs or carrying involved. The office will discuss a suitable vehicle, help and quote. A booking is confirmed when KB sends confirmation by SMS and/or email.
Prepare the handover
Have the item ready and ensure an authorised person can release and receive it, or give clear instructions for an agreed reception or safe-place handover.
GOOD TO KNOW
Courier questions
Useful details about cover, loading, handover and your quote.
Are my items insured?
Goods-in-transit insurance is not included. If you need cover for your items, please arrange suitable insurance before collection.
Can the driver help with loading?
Help with several lighter items may be arranged by calling the office beforehand. Tell us the quantity, size and weight, any stairs or carrying involved and the help needed so we can confirm the driver, vehicle and arrangements.
We are not a removals company; drivers cannot be assumed to lift heavy or exceptionally large loads.
Can I travel with my items?
Yes, you can travel with them or send them unaccompanied. Tell the office about the passenger and the load so we can agree a suitable vehicle and quote. Bulky or many-item jobs are assessed separately from an ordinary passenger journey, whether accompanied or not.
Can you leave an item at reception or in a safe place?
Yes, the sender can authorise a reception handover or a specific safe place. Give the office clear instructions and contact details, and discuss the arrangements before booking if nobody can hand over or receive the item. Waiting charges apply, including when unloading takes a long time.
How much will delivery cost?
Ask the office for a current quote: the price depends on the journey and load, including whether you travel with the item and any loading assistance needed. Waiting and other agreed charges may apply.
Can I track the driver?
Yes. Courier bookings include live driver tracking, the driver’s name and vehicle registration, as well as booking confirmations.
ARRANGE A COLLECTION
Ready to send an item?
Contact our 24-hour office for a CR4 courier quote, or call 020 8870 8888. No app installation is needed.
Enquire about a delivery
The office checks the items, handling and price before agreeing the delivery.
Request a quote