Documents and keys
Send letters, paperwork, access keys and similar ordinary items. Let us know who is authorised to release and receive them.
KT3 COLLECTION & DELIVERY
KT3 courier service Items delivered, with or without you
Send documents, keys or parcels from KT3 with KB Cars, with live driver tracking on courier bookings. Our 24-hour office can quote for your journey and load. Call 020 8870 8888 or enquire online.
WHAT CAN MOVE
What can you send from KT3?
Enquire about everyday personal or business items. Our office will confirm the suitable vehicle and handover arrangements for your load.
Personal parcels
Arrange an everyday parcel or small collection between a home, workplace or another agreed address. Give us the size, weight and timing so we can discuss the vehicle.
Business items
Enquire about urgent business-to-business deliveries, such as a document envelope or ordinary work parcel. Give the exact unit, ready time and authorised collection contact.
HOW TO ARRANGE IT
Arrange your KT3 collection
Our office will help agree the vehicle, quote and handover before the journey.
Share both addresses
Give the full collection and delivery addresses, preferred date and time, item details and a contact at each end.
Agree the arrangement
Tell us whether anyone is travelling with the load and whether you need carrying help or have stairs. The office will assess the vehicle and give you a quote.
Prepare the handover
Have the item ready and agree who is authorised to release and receive it. Your booking is confirmed when KB sends confirmation by SMS and/or email.
KT3 COLLECTION GUIDE
Plan the handover in New Malden
Wellington Crescent has different organisations at different addresses: The Liz Mills Depot is at number 32 and Paramount Precision Engineering is at number 42. Give the actual business, building number and full postcode, and agree the entrance and authorised handover contact with the sender. For Friday collections, confirm when the item can be handed over rather than relying on factory hours.
For a High Street shop collection, identify the exact retailer and ask whether it will release the item to the proposed collector, including any reference or authority required. Agree the handover point separately from where a vehicle may stop; signs and vehicle eligibility still apply.
- Published business hours are not confirmed collection slots.
- A local loading bay does not guarantee a space or permission for a particular vehicle.
GOOD TO KNOW
Local collection questions
Practical answers for collections from New Malden businesses and shops.
Is a factory's listed opening time enough for a KT3 collection?
No. The sender must confirm that the item is ready, who can release it, the actual entrance and the handover contact. Agree the handover time with the business, especially for a Friday collection.
Does a New Malden loading bay mean the courier can wait?
No. A loading bay is for loading or unloading, not waiting while an item is prepared. Arrange an item-ready handover, check the signs and vehicle eligibility, and do not assume a courier exemption.
Can a High Street shop release an item to the driver?
Ask the exact retailer first. Confirm that it permits release to the proposed collector and what reference or authority it requires. A click-and-collect facility does not itself grant third-party collection permission.
GOOD TO KNOW
Courier questions
Cover, assistance, pricing and tracking for your delivery.
Are my items insured?
Goods-in-transit insurance is not included. If you need cover for your items, please arrange suitable insurance before collection.
Can the driver help with loading?
We may be able to arrange help with several lighter items if you call the office beforehand. Tell us the quantity, size and weight, any stairs and the help needed so we can agree a suitable driver and vehicle. We are not a removals company, and drivers cannot be assumed to lift heavy or exceptionally large loads.
Can I travel with my items?
Yes, or you can send them unaccompanied. Tell the office about both the passenger and the load so we can agree a suitable vehicle and quote. Bulky or many-item jobs are assessed separately from an ordinary passenger journey, whether or not you travel.
Can you leave an item at reception or in a safe place?
Yes, if the sender authorises the reception handover or a specific safe place. Give the office clear instructions and contact details. If nobody can hand over or receive the item, discuss the arrangements before booking; waiting charges apply, including when unloading takes a long time.
How much will delivery cost?
Ask the office for a current quote: the price depends on the journey and load, including whether you travel with the item and any assistance needed. Give us both full addresses, the collection time and item details. Waiting and other agreed charges may apply.
Can I track the driver?
Yes. Courier bookings include booking confirmations, live driver tracking, the driver's name and vehicle registration.
ARRANGE A COLLECTION
Ready to arrange a delivery?
Contact our 24-hour office for a quote and discuss your collection and delivery needs. Call 020 8870 8888 or enquire online; no app installation is needed.
Enquire about a delivery
The office checks the items, handling and price before agreeing the delivery.
Request a quote