TW2 courier collections and deliveries From KB Cars

Yes, if the shop agrees to release the ready item to your named collector. For example, Superdrug at 88 High Street, TW2 7LN, lists Order & Collect, but that does not itself authorise third-party collection. Ask the retailer what reference or identification it needs.

Give the business name, Crane Mews, exact unit and named handover contact. STM lists Unit 6 and Sophie Steller Studio lists Unit 2 at the same address, so the street address alone may not identify the door. Confirm whether the handover is at the unit or an agreed accessible entrance.

You can enquire once staff confirm the item is ready and can be released to the collector. Tell us whether it is at the garden shop, café or another department, the staff contact and the release window. The garden centre and café publish different closing times, so a general site hour may not be the collection desk’s hour.

Goods-in-transit insurance is not included. If you need cover for your items, please arrange suitable insurance before collection.

We may be able to arrange help with several lighter items. Call the office beforehand with the quantity, size and weight, any stairs and the help needed so we can discuss a suitable driver and vehicle. We are not a removals company, and drivers cannot be assumed to lift heavy or exceptionally large loads.

Yes, or you can send them unaccompanied. Tell the office about the passenger and the load so we can agree a suitable vehicle and quote. Bulky or many-item jobs are assessed separately from an ordinary passenger journey, whether you travel or not.

Yes, if the sender authorises a reception handover or a specific safe place. Give the office clear instructions and contact details in advance. If nobody can hand over or receive the item, discuss the arrangement with the office before booking. Waiting is chargeable.

Ask the office for a current quote: the price depends on the journey and load, including whether the item is accompanied and any assistance needed. Waiting and other agreed charges may apply, including waiting during lengthy unloading.

Yes. Courier bookings include live driver tracking, the driver's name and vehicle registration, as well as booking confirmations. An enquiry, quote or payment alone is not a confirmed booking; KB confirms a booking by SMS and/or email.