Documents and keys
Send documents, keys or other small items with an authorised person ready to release them and a recipient ready for handover.
KB CARS · COURIER
Courier collections from TW8 Driver tracking on bookings
Send documents, keys, parcels or urgent business items from TW8, accompanied or unaccompanied. Enquire with our 24-hour office for a quote based on the journey and load.
WHAT WE CARRY
What can we collect and deliver?
Send an item on its own or ask about travelling with it. Our office will discuss the load, a suitable vehicle and the handover.
Personal parcels
Enquire about an everyday parcel or a forgotten item. Confirm what is being sent, where it will be collected and who will receive it.
Urgent business items
Arrange an urgent document or ordinary business item between offices. Identify the tenant or unit and a named contact at each end.
LOCAL TW8 GUIDE
Making a TW8 collection clear
At West Cross, identify the current business, full unit and internal street, and agree the entrance with the sender. A loading door is not automatically the right handover point for a document or key.
At The Mille, 1000 Great West Road, TW8 9DW, confirm the item is physically with the named tenant and who can release it. Reception and virtual-office services are separate; a mailing address alone does not establish a collection point.
Around Brentford High Street and the waterfront, give the exact shop, studio, building or apartment and an agreed handover point. The Brentford Project’s lanes and yards link the High Street and waterfront, but the sales gallery is not a shared collection point.
GOOD TO KNOW
TW8 collection questions
These local details help establish where the item is and who can release it.
Which details do you need for a West Cross collection?
Give us the current business name, full unit number, internal street and authorised release contact. Ask the site to confirm the gate or door and whether the handover will be at an office or another agreed point.
Is a collection from The Mille a physical handover?
Yes: confirm that the item is physically at the named tenant, rather than only addressed to a virtual office. Agree whether the tenant or someone at reception can release it; reception services do not automatically authorise collection.
Can a courier collect my Brentford FC shop order?
You can enquire once the shop confirms it will accept the proposed courier as your named collector. Its published process asks customers to contact support in advance to nominate another person, who needs valid photo ID; the order confirmation and second readiness email are also required.
The published collection points differ for matchdays and non-matchdays: Brentford Superstore at Kew Bridge Distribution Centre, Lionel Road South, TW8 9QR, and The Hive Store, Unit 1 Marsden House, 4 Lionel Road South, TW8 0RY, respectively. The shop states a 72-hour collection window after the collection email and no customer parking at The Hive. Check the location, readiness, nomination and ID requirements for your order and date, and agree a lawful approach and handover separately.
ARRANGE YOUR DELIVERY
Arrange your collection and delivery
Our office can assess the item and agree a suitable arrangement before you book.
Describe the journey and item
Give us both full addresses, your preferred collection date and time, what is being sent and a contact at each end.
Discuss the load and quote
Tell us the quantity, size and weight, whether you want to travel with the items and about any stairs or loading help. The office will discuss a suitable vehicle, assistance and price.
Agree the handovers
Make sure an authorised person can release the item and the recipient is ready. Give the office any agreed reception or specific safe-place instructions, and contact us if arrangements need to change.
GOOD TO KNOW
Courier questions
Know what to expect before arranging your TW8 collection.
Are my items insured?
Goods-in-transit insurance is not included. If you need cover for your items, please arrange suitable insurance before collection.
Can the driver help with loading?
We may be able to arrange help with several lighter items. Call the office beforehand with the quantity, size and weight, any stairs or carrying involved and the help you need, so we can confirm the driver, vehicle and assistance.
We are not a removals company, and drivers cannot be assumed to lift heavy or exceptionally large loads. Waiting charges apply, including when unloading takes a long time.
Can I travel with my items?
Yes, you can travel with your items or send them unaccompanied. Tell the office about the passenger and the load so we can agree a suitable vehicle and quote. Bulky or many-item jobs are assessed separately from an ordinary passenger journey, whether or not you travel.
Can you leave an item at reception or in a safe place?
Yes, the sender can authorise a reception handover or a specific safe place. Give the office clear instructions and contact details rather than assuming access or an automatic drop.
If nobody can hand over or receive the item, discuss the arrangements with the office before booking. Waiting charges apply.
How much will delivery cost?
Ask our office for a current quote based on the journey and load. Whether you travel with an ordinary item or send it unaccompanied can affect the price; bulky or many-item jobs are assessed separately. Waiting and other agreed charges may apply.
Can I track the driver?
Yes. Courier bookings include booking confirmations, live driver tracking, the driver’s name and vehicle registration.
ARRANGE A COLLECTION
Ready to arrange a collection?
Contact our 24-hour office for a TW8 courier quote. Call 020 8870 8888 or send an enquiry with your collection and delivery details.
Enquire about a delivery
The office checks the items, handling and price before agreeing the delivery.
Request a quote