Brentford minicabs and transfers Your journey, planned.

You have three choices: contact the office when you are ready, subject to car availability; reserve the driver to wait under agreed, chargeable waiting terms; or arrange a separate approximate return. Contact the office if you are delayed: waiting or changes may affect the cost. A separate return does not automatically retain the outward driver or vehicle.

Yes. Ask about an estate for extra luggage, a six-passenger vehicle for a group, or a seven-seater or larger vehicle. The office will confirm a suitable arrangement rather than assume availability or a particular luggage combination.

Give us the passenger count, suitcase and cabin-bag counts and sizes, and any pushchair, folded wheelchair or unusual item. An accompanying carer also needs a seat.

Yes. We can arrange guidance to the car and loading of ordinary bags or a folding wheelchair without charge. Tell the office about your walking tolerance, entry needs, bags and any accompanying carer so we can coordinate suitable help and a practical meeting point.

An escort inside a building is a separate arrangement: agree the task and any cost with the office. Clinical care and weight-bearing lifting are not assumed. KB does not currently have wheelchair-accessible vehicles; a folding chair can travel as luggage where suitable.

The booker or authorised contact should ask the office to change the time, address, stop, passenger, vehicle or terminal. The office will confirm any revised charge and send an accepted-change confirmation. A message or app request remains pending until accepted, particularly after a driver has been assigned.

For a time-critical change, seek acknowledgement and call the office if your message has not been confirmed. Acknowledgement of your request is not acceptance of the change.