Use the Departures terminal
Victoria Coach Station has separate Departures and Arrivals terminals. For an outward coach, use Departures and check the monitors for your operator’s gate.
KB CARS · PRE-BOOKED PRIVATE HIRE
Travel from your home in Brentford or Kew Bridge to your coach departure. Get a quote for your journey and vehicle, with help from our 24-hour office.
BEFORE YOU TRAVEL
Give your operator’s requested arrival or check-in time to the office, not just the coach departure time.
Victoria Coach Station has separate Departures and Arrivals terminals. For an outward coach, use Departures and check the monitors for your operator’s gate.
Victoria Coach Station is at 164 Buckingham Palace Road, London SW1W 9TP, separate from Victoria rail and Underground stations. Tell the office your coach operator and service so your car can be planned around the right departure and station-arrival target. For timetable questions, contact your coach operator.
YOUR TW8 PICKUP
A pre-booked car picks you up at your address in Brentford or Kew Bridge, so you do not have to carry your luggage to a local station before starting your journey.
Give the office your exact pickup address and any access or mobility needs. If the car cannot stop at the door, the office can discuss a safe, practical alternative with you.

ROOM FOR YOUR JOURNEY
Discuss a saloon, estate or MPV with the office, or ask about executive, minivan and luxury options. The right choice depends on the whole party and its luggage, not just the number of seats.
Tell us how many suitcases and cabin bags you have, their sizes, and whether you are bringing a pushchair, folding wheelchair or other unusual item. An accompanying carer also needs a seat.
RETURN JOURNEY
A return from Victoria Coach Station to TW8 can be arranged separately. Give the office your arriving coach operator and service, arrival date and time, and a contact number. Call 020 8870 8888 to agree the car meeting point; it is not automatically the outward drop-off point.
If your coach plans change, contact the office to request an update. The office will confirm any accepted change and revised charge. A separate return does not automatically retain the outward driver or vehicle.
GOOD TO KNOW
The car journey and your coach arrangements are planned separately.
Your quote reflects the particular journey, vehicle and any agreed extras. Send your full pickup address, destination, date and time, passenger numbers and luggage details, and tell us about any extra stop.
Include your coach operator, service and requested station-arrival or check-in time. An enquiry or quote alone does not confirm a car; KB confirms a booking by SMS and/or email.
Tell the office what help you need so the car arrangement can be planned around you. Guidance to the car and loading ordinary bags or a folding wheelchair can be arranged without charge; describe your needs when booking so suitable help can be coordinated.
Station assistance is separate from the car booking: contact your coach operator to arrange it. Victoria Coach Station has a Mobility Lounge by Gate 0 in Departures and luggage porters; porter help is not included in a KB booking. If you need an additional escort inside, discuss the task and any charge with the office.
Your car journey and coach ticket are separate bookings. Keep the service details to hand so the transfer can be arranged around the right departure.
KB CARS · SINCE 2008
Request a journey-specific quote or call our 24-hour office on 020 8870 8888 to discuss your plans. No app installation is needed.