Documents and keys
Send paperwork, keys and other ordinary items to a named recipient. Let us know where the item is ready and who is authorised to release it.
KB CARS · W12
W12 courier service Collection & delivery
Send documents, keys, parcels or urgent business items with KB Cars, accompanied or unaccompanied. Courier bookings include live driver tracking. Contact our 24-hour office for a quote based on the journey and load.
WHAT WE MOVE
Courier options for W12
Send an item on its own or travel with it. Our office will discuss the item, suitable vehicle and handover before confirming the arrangement.
Everyday personal parcels
Arrange delivery of an everyday parcel between homes, workplaces or an agreed handover point. Describe the parcel and any access details when you enquire.
Urgent business items
Enquire about urgent business documents, keys or other ordinary items. A building, department or unit and an authorised contact help us arrange the handover.
W12 COLLECTION GUIDE
Make your W12 collection easy to identify
At White City Place, give the campus and building, such as The WestWorks, plus the floor or unit, the named person releasing the item and the agreed handover point. A reception does not necessarily hold or release parcels, so confirm the item is ready and can be handed over.
For Television Centre, give the numbered building and department. Residential marketing-suite visitor directions are not a default studio collection point: confirm the studio's current release point and security instructions. Westfield London on Ariel Way and West 12 at W12 8PP are different centres; name the centre, shop or department, floor and agreed meeting point. Visitor parking routes do not grant loading permission, so check the site's instructions.
GOOD TO KNOW
W12 collection questions
The right building and authorised handover point make a collection easier to arrange.
Can you collect from an office or studio if I am not there?
Yes, an arrangement may be possible if an authorised person can release the item at an agreed point. Confirm the exact building and releaser first. At White City Place, include the floor or unit; at Television Centre, check the relevant site's current security or Goods In process rather than assuming a visitor entrance is the collection point.
Can you collect an item from a W12 shopping centre or locker?
You can enquire, but the item must be ready for an authorised handover. Tell us whether it is at Westfield London on Ariel Way or West 12 at W12 8PP, and name the shop, department or person holding it. For an InPost or Amazon locker, identify the operator and level and check its current release and delegation rules. Locker availability does not itself give us permission to retrieve someone else's order.
ARRANGE YOUR DELIVERY
From enquiry to handover
Our office will assess the journey and load, give you a quote and agree the handover arrangements.
Describe the collection and delivery
Give us the full collection and delivery addresses, what is moving, your preferred collection date and time, and contact details for the sender and recipient. KB Cars is registered with the ICO; our Privacy Notice explains how we handle booking information.
Discuss the load and quote
Tell us the quantity, size and weight, whether anyone is travelling with the items, and about any stairs or carrying help. The office will assess the load and discuss a suitable vehicle, assistance and current quote.
Confirm the handover
Make sure the item and authorised releaser are ready at the agreed point, and that the recipient can receive it. Share any agreed reception or safe-place instructions with the office. A booking is confirmed when KB sends confirmation by SMS and/or email; an enquiry or quote alone is not confirmation.
GOOD TO KNOW
Courier questions
Answers on cover, loading, handover and your quote.
Are my items insured?
Goods-in-transit insurance is not included. If you need cover for your items, please arrange suitable insurance before collection.
Can the driver help with loading?
Help with several lighter items may be arranged by calling the office beforehand. Tell us the quantity, size and weight, any stairs and the carrying help needed so we can agree a suitable driver and vehicle. We are not a removals company, and drivers cannot be assumed to lift heavy or exceptionally large loads.
Can I travel with my items?
Yes, you can travel with your items or send them unaccompanied. Tell the office about the passenger and load so we can agree a suitable vehicle and quote. Bulky or many-item jobs are assessed separately from an ordinary passenger journey, even when accompanied.
Can you leave an item at reception or in a safe place?
Yes, the sender can authorise a reception handover or a specific safe place. Give the office clear instructions and contact details, and make sure the arrangement is agreed before collection. Waiting charges apply, including when unloading takes a long time.
How much will delivery cost?
Ask the office for a current quote. The price depends on the journey and load, including whether the item is accompanied and any assistance needed. Waiting and other agreed charges may apply.
Can I track the driver?
Yes. Courier bookings include live driver tracking, the driver's name and vehicle registration, along with booking confirmation.
ARRANGE A COLLECTION
Ready to arrange a W12 collection?
Contact our 24-hour office for a quote and to discuss your delivery. Call 020 8870 8888 or use our contact page; no app installation is needed.
Enquire about a delivery
The office checks the items, handling and price before agreeing the delivery.
Request a quote