Documents and keys
Send signed papers, keys and other ordinary items from an agreed collection point to the intended recipient.
COURIER SERVICE · W1D
W1D courier collection and delivery Live driver tracking
Send documents, keys, parcels or business items with KB Cars. Our office is open 24/7 for urgent enquiries and can quote for your journey and load. Travel with your items or send them unaccompanied.
COURIER ENQUIRIES
What can we collect?
From a single document to several lighter items, tell our office what needs moving so we can assess the collection and delivery.
Personal parcels
Enquire about an everyday personal parcel, whether you want to travel with it or send it unaccompanied. Tell us what it contains and how large it is.
Urgent business items
For urgent business items or documents, our 24-hour office can discuss the collection and delivery addresses, handover and required timing.
LOCAL COLLECTION GUIDE
Plan your W1D collection
At an office such as Ilona Rose House on Manette Street, the business name, floor and agreed reception or handover point matter more than the postcode alone. Confirm who can release the item and meet the driver. James Court links Manette Street and Greek Street, but is not a confirmed vehicle route or loading entrance.
For an item held at Loon Fung, 42–44 Gerrard Street, confirm the exact branch, that the purchase is paid and prepared, and that the store will release it to your nominated collector. Give KB the item description and dimensions, and declare temperature-sensitive or otherwise restricted contents before the arrangement is accepted.
GOOD TO KNOW
W1D collection questions
Agree the right handover point before the driver arrives.
Can you collect from an office reception?
Yes, a reception collection can be discussed with the office. Give us the business name, floor, agreed handover point and a contact authorised to release the item. A public entrance or nearby mews does not itself establish courier access.
Can you collect from Loon Fung on Gerrard Street?
You can enquire once the store confirms the item is paid and prepared and may be released to your nominated collector. Ask for any required reference and give KB the exact branch, contents and dimensions. The listing does not establish a collection entrance or loading permission.
Can a driver wait outside for a small item?
A lawful stopping place is needed for the actual vehicle; a small envelope or urgent key does not create a loading entitlement. Have the item and authorised contact ready, and check current street signs and controls.
Can you collect something left at a Dean Street venue?
You can enquire about a forgotten item once venue staff have located it and agreed to release it to your nominated collector. For a hotel, restaurant or event venue such as Dean Street Townhouse, agree a staff contact and handover place and time, and provide the sender's authorisation.
ARRANGE YOUR DELIVERY
From collection to delivery
Our office will discuss the item, vehicle and handover and provide a quote for the proposed arrangement.
Tell us about the journey
Give the full collection and delivery addresses, preferred collection time, item description, and sender and recipient contacts. Include the exact business unit or agreed entrance and any required deadline.
Agree the load and quote
Tell us the quantity, size and weight, whether you are travelling with the items, and about any stairs or carrying help. The office can assess suitability, discuss a vehicle and confirm a quote.
Prepare the handovers
Have the item and authorised contact ready at collection and agree who can receive it. Give clear instructions for an authorised reception or safe-place handover. Waiting charges apply, including when unloading takes a long time.
GOOD TO KNOW
Courier questions
The practical details to know before booking.
Are my items insured?
Goods-in-transit insurance is not included. If you need cover for your items, please arrange suitable insurance before collection.
Can the driver help with loading?
Help with several lighter items may be arranged by calling the office beforehand. Tell us the quantity, size and weight, any stairs and the carrying help needed so we can confirm the driver, vehicle and assistance. We are not a removals company, and drivers cannot be assumed to lift heavy or exceptionally large loads.
Can I travel with my items?
Yes, you can travel with your items or send them unaccompanied. Tell the office about the passenger and load so we can agree a suitable vehicle and quote. Bulky or many-item jobs are assessed separately from an ordinary passenger journey.
Can you leave an item at reception or in a safe place?
Yes, the sender can authorise a reception handover or a specific safe place. Give the office clear instructions and contact details. If nobody can hand over or receive the item, discuss the arrangement before booking; waiting charges apply.
How much will delivery cost?
Ask the office for a current quote. The price depends on the journey and load, whether an ordinary single item is accompanied, and any agreed loading assistance. Bulky or many-item jobs are assessed separately. Waiting and other agreed charges may apply. Give us both full addresses, the collection time and item details.
Can I track the driver?
Yes. Courier bookings include booking confirmations, live driver tracking, the driver's name and vehicle registration.
When is my courier booking confirmed?
Your booking is confirmed when KB sends confirmation by SMS and/or email. An enquiry, quote or payment alone does not confirm the arrangement.
ARRANGE A COLLECTION
Ready to arrange a collection?
Contact our 24-hour office for a quote. Tell us what needs moving, where it is going and when you would like it collected. You can call 020 8870 8888 or use our contact page; no app installation is needed.
Enquire about a delivery
The office checks the items, handling and price before agreeing the delivery.
Request a quote