Documents and keys
Send documents, keys or another small item between authorised contacts. Tell us who will release it and who will receive it.
24-HOUR OFFICE
W3 courier collection and delivery For personal and business items
Send documents, keys, parcels or business items from W3. Ask our 24-hour office for a quote based on the journey and load. Courier bookings include live driver tracking.
WHAT WE CARRY
Items we can consider collecting from W3
From a single set of keys to a business delivery, our office can discuss the item, vehicle and handover with you.
Personal parcels
Arrange delivery of an everyday parcel from W3. Describe its size and any access requirements so we can discuss a suitable arrangement.
Business items
Enquire about an urgent business-to-business delivery. Include the company, unit or floor and named contacts at both ends; the office will discuss suitability and handover.
ARRANGE YOUR DELIVERY
From W3 enquiry to agreed handover
Our office will discuss the load, timing and delivery arrangements before quoting.
Describe the delivery
Give us the full collection and delivery addresses, preferred collection date and time, item description, quantity, size and weight, and a contact at each end. Include unit, floor and entrance details where relevant.
Agree the arrangement
Tell us whether you are travelling with the item, need loading help or expect stairs or carrying. The office will discuss the vehicle, assistance and quote. An enquiry or quote is not a booking; KB confirms a booking by SMS and/or email.
Prepare the handover
Have the item and authorised sender ready at collection, and arrange an authorised recipient or agreed reception or safe-place handover. Keep both contacts available.
W3 COLLECTION GUIDE
Find the right Acton handover point
At Network Business Centres on The Vale, W3 7QS, give the business name, complete building address, suite and named person authorised to release the item. Confirm that person will be present at the agreed time; advertised reception and tenant access do not establish a handover.
For a Wendover Court unit on Western Avenue, W3 0TG, include the occupier, unit and arrival or key-fob arrangement. On Warple Way, different buildings and units share W3 0RG, so give the building number, unit, floor and agreed entrance.
Around Churchfield Road, High Street or King Street, identify the exact entrance or site-approved collection point and check the proposed bay, kerb and signs for the collection time. Restrictions can vary; a brief handover does not itself create a loading exemption.
GOOD TO KNOW
W3 collection questions
The right address and authorised contact help make the handover workable.
Is a W3 postcode enough for a unit collection?
Not usually. Give the full building, unit, floor and entrance, plus the authorised item holder. On Warple Way, different premises can share the same postcode, so the building number matters too.
Can a collection happen outside reception hours?
It may be possible if an authorised person can release the item and entry is arranged. Tell the office who will be present and agree the time; advertised tenant access does not establish a staffed reception or courier admission.
How should I arrange a shop or locker handover?
First confirm that the holder permits the agreed collector to receive the item. Give the office the exact retailer, unit or counter, named contact and item details, along with any required release reference or identity requirements. Shop and locker services have their own processes.
GOOD TO KNOW
Courier delivery questions
The practical details to know before your W3 collection.
Are my items insured?
Goods-in-transit insurance is not included. If you need cover for your items, please arrange suitable insurance before collection.
Can the driver help with loading?
Help with several lighter items may be arranged by calling the office beforehand. Tell us the quantity, size and weight, any stairs or carrying, and the help needed so we can discuss a suitable driver and vehicle. We are not a removals company; drivers cannot be assumed to lift heavy or exceptionally large loads.
Can I travel with my items?
Yes, or you can send them unaccompanied. Tell the office about the passenger and load so we can agree a suitable vehicle and quote. Bulky or many-item jobs are assessed separately from an ordinary passenger journey, whether accompanied or not.
Can you leave an item at reception or in a safe place?
Yes, if the sender authorises the reception handover or a specific safe place and the arrangement is agreed. Give the office clear instructions and contact details. If nobody can hand over or receive the item, discuss the arrangement before booking; waiting charges apply, including when unloading takes a long time.
How much will delivery cost?
Ask the office for a current quote. The price depends on the journey and load, including whether you travel with the item and any assistance required. Waiting and other agreed charges may apply.
Can I track the driver?
Yes. Courier bookings include live driver tracking, the driver's name and vehicle registration, as well as booking confirmation.
ARRANGE A COLLECTION
Ready to send an item from W3?
Contact our 24-hour office for a quote and to discuss the collection and delivery. Call 020 8870 8888 or send an enquiry online; no app installation is needed.
Enquire about a delivery
The office checks the items, handling and price before agreeing the delivery.
Request a quote