BEFORE YOU CONTACT US
Prepare your delivery details
Give the office the collection and delivery addresses, requested date and time, item count, dimensions or weight, packaging and any stairs, loading or waiting involved. Say whether the item travels with a passenger and whether either address uses reception. Some loading jobs and multiple non-heavy items can be arranged, but do not assume a driver can lift a heavy or exceptionally large load or that a two-person crew is included.
For repeat work, explain the usual pattern and ask about an approved account. Each delivery still needs a clear collection and recipient plan, including who can authorise changes and extra costs.
- Give a named contact and the reference reception should expect; make sure the item is ready for release. Share sensitive access details with the office. KB Cars is registered with the ICO; our Privacy Notice explains how we handle booking information.
- Confirm the recipient or authorised safe place before the driver sets out.
- The booker or authorised contact should request material changes through the office. Acknowledgement of a request is not acceptance: wait for confirmation of the accepted change and any revised price. If a time-critical message is not acknowledged, call the office.