Identify your arrival point
Use the site, building and entrance in your visit instructions. If they are unclear, check with the hospital; you do not need to share a diagnosis or appointment letter with us.
KB CARS · HOSPITAL TRAVEL
Travel to and from Epsom Hospital
Private-hire journeys for appointments and visits, with help planning your return. Call our 24-hour office on 020 8870 8888 for availability and a journey-based quote.
Find the right entrance
Dorking Road or Woodcote Green Road?
Epsom Hospital’s general address is Dorking Road, KT18 7EG, but some buildings are approached from Woodcote Green Road. Check the building and arrival point in your visit instructions before arranging your journey.
Epsom and St Helier are separate hospital sites: the trust name alone does not identify your destination. Give the office the correct site, building, street and arrival instructions, without sending medical correspondence.
Plan your journey
A practical plan for your visit
We arrange ordinary private-hire journeys for appointments, visits and companions, separately from clinical care.
Travel with the right support
Tell the office about companions, mobility equipment and the help you need. We can discuss vehicle fit and assistance before booking; we do not currently have wheelchair-accessible vehicles.
Agree your outward and return plans
Discuss your required arrival time, availability and quote with the office. Agree a return time or contact arrangement separately: the outward driver will not automatically wait.
The journey home
Choose a return that suits your visit
If you do not know when you will finish, the office can help you compare three options: contact us when you are ready, subject to an available car; book a paid wait-and-return with the driver waiting outside; or book a separate return around an approximate time.
Booked wait-and-return involves paid waiting from the start. For a separate return, applicable waiting may be charged if your appointment overruns; contact the office if you are delayed. Ask for the current rate, any applicable pickup allowance and when charges begin before booking.
Your return collection may need a different approach road from your outward drop-off. Agree where you will leave from and discuss any timing changes with the office. A separate return does not automatically retain your outward driver or vehicle.
Travel with the right support
Companions, equipment and assistance
A companion or carer can travel with you. Tell the office how many people are travelling and about any entry, seating or walking needs so a suitable vehicle and arrangement can be confirmed.
We can carry folding wheelchairs where suitable, but currently have no wheelchair-accessible vehicles. Discuss the chair’s folded size, boarding needs and other luggage with the office before booking.
Guidance to the car and loading ordinary bags or a folding wheelchair are free; telling the office beforehand helps us arrange a driver able to assist. An optional escort to or inside a building, shopping centre or flat depends on the task and may carry a charge. Discuss the help and any fee with the office in advance.
Enquiries are welcome for journeys anywhere, including outside London. Advance booking gives the office more time to arrange your journey, but short-notice enquiries are welcome and depend on an available car.
Explore hospital travelOther ways to travel
Compare the whole journey
Epsom station is a rail approach, not the hospital entrance. Check the onward walk or bus to your particular building, current train services and any access needs when planning your journey.
If you need hospital-organised patient transport rather than an ordinary private-hire journey, ask the hospital team about its process. Eligibility, funding and a hospital shuttle are not assumed.
GOOD TO KNOW
Epsom Hospital travel questions
Useful answers for planning your journey and return.
Should I use Dorking Road for every building?
No. Some buildings are approached from Woodcote Green Road. Follow your building-specific instructions and, if they are unclear, check with the hospital rather than asking the driver to choose a department on arrival.
What if I do not know when I will be finished?
You can contact the office when ready, arrange a paid wait-and-return, or book a separate return for an approximate time. A car requested when ready is subject to availability; waiting or changes may affect the cost of a separate return if you are delayed. The office can help you choose.
Is this emergency or NHS patient transport?
No. KB Cars provides ordinary private-hire journeys, not emergency, clinical or hospital-organised patient transport. Ask the hospital about its own transport process; do not rely on a private-hire booking for medical support.
What information do I need to share?
Give the office your pickup address, hospital site, building and entrance, date, required arrival time, passenger count and practical vehicle requirements. You do not need to send medical records, a diagnosis or treatment details. KB Cars is registered with the ICO; our Privacy Notice explains how we handle your booking information.
Can I bring a child seat or request one?
Yes. You can bring and fit your own suitable child seat, or ask the office to arrange one. A KB-supplied seat has a £3 offer for airport journeys and non-airport pre-bookings over £50; local and short-notice requests depend on availability. For other bookings, check the price with the office and confirm suitability, the number of seats and the total seat charge before booking.
What if I need to carry bulky items?
Tell the office about furniture or other large objects before booking so the load can be considered. A large passenger vehicle is not automatically a moving service; undeclared bulky loads may incur extra charges, and the driver is not expected to help load them.
How do I get a fare for my journey?
Ask the office for a quote using your full pickup and destination addresses, date and time, passenger numbers and vehicle or luggage requirements. Price can vary with travel time, including peak periods; a postcode alone does not establish the fare.
For a return, confirm each leg and whether the driver will wait. Ask what the quote includes and what waiting, parking or other agreed extras would cost. An enquiry, quote or payment alone is not a confirmed booking: KB confirms a booking by SMS and/or email.
Talk it through
Discuss your Epsom Hospital journey
Call the 24-hour KB Cars office on 020 8870 8888 to discuss your journey, support needs, availability and a quote. No app installation is required.