Hospital and appointment travel

Find your destination

Choose the right hospital site

Royal Marsden Sutton and Chelsea are separate sites. Queen Mary’s Hospital, Roehampton is not Queen Mary’s Hospital for Children at St Helier. Our Moorfields guide covers the Private Outpatient Centre at 9–11 Bath Street, not the main City Road hospital.

Use your visit instructions to identify the building and entrance. We need practical travel details, not your diagnosis, treatment details or a copy of your medical letter.

Return options

Not sure when you will be ready?

Choose the arrangement that suits your visit: contact us when you are ready for a car subject to availability; book a paid wait-and-return with the driver waiting outside; or arrange a separate return for an approximate time. The office can help you compare them.

Booked wait-and-return is paid waiting from the start. For a separate return, applicable pickup waiting may be charged if your appointment overruns; contact the office if you are delayed, as changes can also affect the cost. Ask about the current rate, any applicable allowance and when charging starts before booking. A separate return does not automatically retain your outward driver or vehicle.

Travel support

Folding wheelchairs, companions and assistance

Enquiries are welcome for journeys anywhere, including outside London. Advance booking gives the office more time to arrange your journey, but short-notice enquiries are welcome and depend on an available car.

We can carry folding wheelchairs, but currently have no wheelchair-accessible vehicles. Tell the office the folded size, other luggage, boarding needs and whether a companion or carer will travel, so we can confirm a suitable arrangement.

We can arrange guidance to the car and loading of ordinary bags or a folding wheelchair without charge. Tell the office about the help you need in advance where possible, so a suitable driver can be arranged. An optional escort to or inside a building, shopping centre or flat depends on the task and may carry an agreed charge; discuss its scope and any fee with the office before booking.

Other transport

Compare your travel options

Public transport may suit your journey. Include the final walk or bus to the correct building: a nearby station or a hospital lift does not make the whole route step-free. For example, Old Street station has no step-free access to its platforms or lifts; check the accessibility of your complete journey.

Hospital-organised patient transport is separate and has its own process. Contact the hospital to discuss it. KB Cars is not affiliated with the hospital or NHS, and does not assess eligibility for hospital transport.