Choose the right entrance
Use your visit instructions to identify the Chelsea building and entrance. The office can help agree a practical arrival point.
KB CARS · HOSPITAL TRAVEL
Private hire to Royal Marsden Chelsea
Plan your Fulham Road appointment journey and return with our 24-hour office. Get a quote based on your journey and discuss the vehicle and help you need.
Find the right site
Royal Marsden Chelsea on Fulham Road
The Royal Marsden’s Chelsea hospital is on Fulham Road, London SW3 6JJ. It is not the Sutton hospital or another healthcare site on Fulham Road. Check your visit instructions for your building or department and entrance.
Agree a practical arrival and collection point with the office, taking current street and hospital restrictions into account. The address does not establish a reserved vehicle bay or permission to wait; ask the hospital about building-specific access instructions.
Plan your journey
A practical plan for your visit
We arrange private-hire travel for appointments, visits and companions, separately from clinical care.
Arrange the right vehicle
Include companions and describe any mobility equipment and assistance needed. The office will discuss vehicle suitability before booking. We can carry folding wheelchairs, but do not currently have wheelchair-accessible vehicles; a building escort must be arranged separately.
Plan the return
Discuss the outward pickup and arrival time, and agree a separate return time or contact arrangement. A driver does not automatically wait during your visit.
The journey home
When your return time is uncertain
You have three choices if you do not know when your appointment will finish. The office can help you compare them:
Contact us when you are ready and request a car, subject to availability; arrange a paid wait-and-return with the driver waiting outside; or book a separate return around an approximate time. A separate return does not automatically retain your outward driver or vehicle.
Tell the office which Chelsea entrance you expect to leave from and agree how to make contact if timing changes. A finish or discharge estimate is not a confirmed collection. Booked wait-and-return is paid waiting from the start; waiting after a separate return pickup may also be charged under the applicable pickup policy. Ask about the current rate, any allowance and when charging starts. If your plans change, contact the office to agree the change and any revised charge.
Travel with the right support
Companions, equipment and assistance
Family members and carers can travel with you; include each companion in the passenger count. Enquiries are welcome for journeys anywhere, including outside London. Advance booking gives the office more time to arrange your journey, while short-notice requests remain welcome subject to car availability.
We can carry folding wheelchairs, but currently have no wheelchair-accessible vehicles. Tell the office the folded dimensions, other luggage, boarding needs and any assistance required so it can confirm a suitable arrangement before booking.
Guidance to the car and loading ordinary bags or a folding wheelchair are free. Let the office know what help you need in advance so it can arrange a suitable driver. Optional escorting to or inside a building, shopping centre or flat depends on the task and may carry an agreed charge; discuss the scope and any fee with the office. If you need assistance at short notice, contact the office to discuss your needs.
Hospital travel hubOther ways to travel
Compare your travel options
South Kensington is an Underground approach to the Chelsea site, followed by a walk. Check the current TfL journey, station access and route to your entrance before deciding whether it suits you; a nearby station does not mean the whole route is step-free.
For hospital-arranged transport, contact the hospital team about its process. KB Cars provides a separate private-hire service; we cannot determine hospital transport eligibility or promise reimbursement.
GOOD TO KNOW
Royal Marsden Chelsea travel questions
Answers to practical questions about your journey.
Can I use the Sutton travel instructions?
No. Sutton has different roads and public-transport approaches. Keep the Chelsea address and entrance with your journey details, and check a last-minute location change with the hospital before asking the office to change your booking.
What if I do not know when I will be finished?
You can request a car when ready, arrange paid wait-and-return, or book a separate return for an approximate time. A car requested when ready is subject to availability; applicable waiting may be charged if a pre-booked pickup overruns. The office can help you choose and explain the charges.
Is this emergency or NHS patient transport?
No. KB Cars provides ordinary private hire, not emergency, clinical or hospital-organised patient transport. Contact the hospital about its own transport process, and do not rely on a private-hire booking for medical support.
What information do I need to share?
Give the office your pickup address, hospital building and entrance, date, required arrival time, passenger count and practical vehicle requirements. You do not need to send medical records, a diagnosis, appointment letter or treatment details for a travel enquiry. KB Cars is registered with the Information Commissioner's Office (ICO); our Privacy Notice explains how we handle your booking information.
Can I bring a child seat or request one?
Yes. You can bring and fit your own suitable child seat, or ask the office to arrange one. A KB-supplied seat has a £3 offer for airport journeys and non-airport pre-bookings over £50. Local and short-notice requests depend on availability; for other bookings, check the price with the office. Give the relevant child and seat details, and confirm suitability, the number of seats and the total charge before booking.
What if I need to carry bulky items?
Tell the office about furniture or other large objects before booking so it can check the arrangement. A large passenger vehicle is not automatically a moving service. Undeclared bulky loads may incur extra charges, and the driver is not expected to help load them.
How do I get a fare for my journey?
Ask the office for a quote using your full pickup and destination addresses, date and time, passenger numbers and vehicle or luggage requirements. Price can vary with travel time, including peak periods; a postcode alone does not establish the fare.
For a return, confirm each leg and whether the driver will wait. Ask what the quote includes and what waiting, parking or other agreed extras would cost. An enquiry, quote or payment alone does not confirm a car: KB confirms the booking by SMS and/or email.
Our office is here to help
Discuss your Chelsea hospital journey
Call 020 8870 8888 to discuss availability, your vehicle and return options, and a quote. Our office is available 24 hours a day; no app installation is needed.