Choose your arrival point
Give the hospital site, building and entrance from your visit instructions, along with your required arrival time. You need not share your diagnosis or appointment letter.
KB CARS · HOSPITAL TRAVEL
For appointments, visits and journeys home, our 24-hour office can help plan your entrance and return. Ask for a quote based on your journey and requirements.
Find your entrance
The main hospital entrance is on Blackshaw Road in Tooting; the hospital also identifies vehicle access from Fountain Road. Your department may be nearer another entrance, so use the building and entrance in your appointment instructions rather than asking for anywhere at St George’s.
Tell the office your arrival point and any access instructions without sending your appointment letter or medical details. Vehicle access does not mean a driver can wait at an entrance or use a reserved bay. If the proposed meeting point is unsuitable, discuss a safe, practical alternative with the office.
Plan your journey
The office can help you agree a suitable vehicle, arrival time and return plan for your private-hire journey.
Give the hospital site, building and entrance from your visit instructions, along with your required arrival time. You need not share your diagnosis or appointment letter.
Family members and carers can travel with you. Tell the office how many people are travelling, what luggage and mobility equipment you have, and the help you need, so vehicle suitability can be confirmed.
Agree the pickup point and timing or contact arrangement for your journey home. A driver is not automatically waiting after the outward journey.
Your journey home
Choose the return arrangement that suits your appointment. The office can help compare the options:
• Contact us once you are ready to travel. A car is subject to availability, so immediate collection is not guaranteed. • Book a paid wait-and-return, with the driver waiting outside. Waiting is paid from the start. • Book a separate return around an approximate time. Contact the office if you are delayed; applicable waiting or changes can affect the cost.
For paid waiting or a separate return, ask the office for the current rate, any applicable pickup allowance and when charging starts. A separate return does not automatically retain your outward driver. If you leave from a different wing, agree the collection point with the office rather than assuming the outward entrance will work.
Travel with the right support
We welcome enquiries for journeys anywhere, including outside London. Advance booking gives the office more time to make arrangements, but short-notice enquiries are welcome and depend on an available car.
We can carry folding wheelchairs, but do not currently have wheelchair-accessible vehicles for travel seated in a wheelchair. Tell the office the folded dimensions, other luggage, boarding needs and any assistance you need so we can confirm a suitable vehicle.
Guidance to the car and loading ordinary bags or a folding wheelchair are free when arranged with the office beforehand, so a driver able to help can be assigned. Tell us about any assistance you need; advance notice is not a condition that removes required disability assistance. Optional escort to or inside a building depends on the task and may be free or carry an agreed charge. Discuss the scope and any fee with the office.
Hospital travel hubOther ways to travel
Tooting Broadway on the Northern line offers an Underground approach followed by a walk. The 493 and G1 buses also serve the hospital grounds. Consider the distance and accessibility to the building you need.
For hospital-arranged patient transport, ask the hospital team about its own process. A private-hire enquiry with KB Cars neither establishes eligibility nor books that service.
GOOD TO KNOW
Practical answers for your appointment journey.
An escort or hospital porter service is not automatically included. Discuss any help you need with the office: an optional escort to or inside a building depends on the arrangements and may carry an agreed charge. You can also arrange help inside the hospital with its staff or your companion.
You can contact us when ready, book a paid wait-and-return with the driver outside, or arrange a separate return around an approximate time. A car requested when ready is subject to availability; waiting or changes may affect the cost of a pre-booked return. The office can help you choose.
No. KB Cars offers ordinary private-hire journeys, not emergency, clinical or hospital-organised patient transport. Ask the hospital about its own transport process and do not rely on a private-hire booking for medical support.
Give the office your pickup address, hospital building and entrance, travel date, required arrival time, passenger count and practical vehicle requirements. You do not need to send medical records, a diagnosis or treatment details for a travel enquiry. KB Cars is registered with the Information Commissioner’s Office (ICO); our Privacy Notice explains how we handle booking information.
Yes. You can bring and fit your own suitable child seat, or ask the office to arrange one. A £3 offer applies to airport journeys and non-airport pre-bookings over £50. Local and short-notice requests are subject to availability; for non-airport bookings of £50 or less, check the price with the office. Confirm suitability, the number of seats and the total seat charge before booking.
Tell the office about furniture or other large objects before booking so the load can be considered. A large passenger vehicle is not automatically a moving service. Undeclared bulky loads may incur extra charges, and the driver is not expected to help load them.
Ask the office for a quote using your full pickup and destination addresses, date and time, passenger numbers and vehicle or luggage requirements. The price can vary with travel time, including peak periods; a postcode alone does not establish the fare.
For a return, confirm each leg and whether the driver will wait. Ask what the quote includes and what waiting, parking or other agreed extras would cost. An enquiry, quote or payment alone does not confirm a car: KB confirms a booking by SMS and/or email.
Here when you need us
Call the 24-hour KB Cars office on 020 8870 8888 for availability and a journey quote. We can help agree your vehicle, assistance and return arrangements; no app installation is needed.