Choose the entrance
Use your visit instructions to identify the hospital building and entrance. Share the travel details; you do not need to send a diagnosis or appointment letter.
KB CARS · HOSPITAL TRAVEL
Private hire to and from Queen Mary’s Hospital, Roehampton
For appointments, visits and collections, our 24-hour office can help plan your entrance and return. Ask for a quote based on your journey and agreed requirements.
Find the right site
Queen Mary’s on Roehampton Lane
Queen Mary’s Hospital, Roehampton is on Roehampton Lane, SW15 5PN. It is a different site from Queen Mary’s Hospital for Children at St Helier and from the nearby university campus.
The hospital publishes two drop-off and pickup points: at the end of the bridge by the ground-floor entrance, and outside the lower-ground-floor entrance. Check which level serves your visit and confirm any changed access instructions with the hospital. These points do not guarantee that a KB vehicle can wait there.
Plan your journey
A practical plan for your visit
We arrange ordinary private-hire travel for appointments, visits and companions, separately from your clinical care.
Find a suitable vehicle
Tell the office how many people are travelling, including any companion or carer, and the number and sizes of your bags. Mention mobility equipment and any help needed so we can confirm a suitable vehicle before booking.
Plan outward and return
Discuss your required arrival time, availability and quote with the office. Agree a return time or contact arrangement separately: the outward driver will not automatically wait.
The journey home
When your finish time is uncertain
Choose the ground-floor bridge entrance or lower-ground entrance for collection. If your meeting point needs to change during your visit, contact the office to agree the new location, including if a car has already been arranged.
You can contact us once you are ready, subject to a car being available; book a paid wait-and-return with the driver waiting outside; or arrange a separate return around an approximate time. The office can help you compare the options. Contact us if a separately booked return is delayed; applicable waiting or changes may affect the cost.
Booked wait-and-return is paid waiting from the start. Waiting after a separate return pickup may also be charged under the applicable pickup policy. Ask the office for the current rate, any applicable allowance and when charging starts before booking. A separate return does not automatically retain your outward driver or vehicle.
Other ways to travel
Consider the whole journey
Barnes station offers a rail approach to the area, with onward travel needed to reach the hospital. Plan the connection and the final route to the entrance level for your visit; the station-to-hospital journey is not necessarily step-free.
The hospital’s accessibility information can help with movement around the site. For a private-hire journey, discuss your vehicle and assistance requirements with our office; site accessibility does not establish what a vehicle or driver can provide.
Travel with the right support
Equipment, companions and assistance
Enquiries are welcome for journeys anywhere, including outside London. Advance booking gives the office more time to arrange your journey, but short-notice enquiries are welcome and depend on an available car.
We can carry folding wheelchairs, but currently have no wheelchair-accessible vehicles. Tell the office the folded dimensions, other luggage, boarding needs and any assistance required so we can confirm a suitable arrangement before booking.
We can arrange guidance to the car and loading of ordinary bags or a folding wheelchair without charge. Tell the office in advance what help you need so a suitable driver can be arranged. Extra escorting to or inside a building, shopping centre or flat depends on the task and may carry a charge; agree the scope and any fee with the office before booking.
Hospital travel hubGOOD TO KNOW
Queen Mary’s hospital travel questions
Answers to common questions about your journey and quote.
Can I just ask for Queen Mary’s?
Not on its own: there are similarly named hospitals elsewhere. Please specify Queen Mary’s Hospital, Roehampton, on Roehampton Lane, and the entrance level. Use your visit instructions to identify the destination; you do not need to share your diagnosis or treatment.
What if I do not know when I will be finished?
You can contact the office when ready, reserve a paid wait-and-return, or book a separate return for an approximate time. A car requested when you are ready is subject to availability; applicable waiting may be charged if a pre-booked return overruns. The office can help you choose.
Is this emergency or NHS patient transport?
No. This is ordinary private hire, not emergency, clinical or hospital-organised patient transport. Contact the hospital about its own transport process, and do not rely on a private-hire booking for medical support.
What information do I need to share?
Give the office your pickup address, hospital building and entrance, travel date, required arrival time, passenger count and practical vehicle needs. You do not need to send medical records, a diagnosis or treatment details. KB Cars is registered with the Information Commissioner’s Office (ICO); our Privacy Notice explains how we handle booking information.
Can I bring a child seat or request one?
Yes. You can bring and fit your own suitable child seat, or ask the office to arrange one. A KB-supplied seat has a £3 offer for airport journeys and non-airport pre-bookings over £50; local and short-notice requests depend on availability. For other bookings, ask the office for the price. Discuss the child’s height, weight and seat needs, and confirm suitability, the number of seats and the total charge before booking.
What if I need to carry bulky items?
Tell the office about furniture or other large objects before booking so suitability can be checked. A large passenger vehicle is not automatically a moving service. Undeclared bulky loads may incur extra charges, and the driver is not expected to load them.
How do I get a fare for my journey?
Ask the office for a quote using your full pickup and destination addresses, travel date and time, passenger numbers and vehicle or luggage needs. Price can vary with travel time, including peak periods; a postcode alone does not establish the fare.
For a return, confirm each leg and whether the driver will wait. Ask what the quote includes and what waiting, parking or other agreed extras would cost.
Talk it through
Discuss your Queen Mary’s journey
Call our 24-hour office on 020 8870 8888 for availability and a quote, or contact us online—no app installation is needed. An enquiry or quote is not a confirmed booking: KB confirms accepted bookings by SMS and/or email.