Name the entrance
Give the Sutton site, building and arrival point from your visit instructions. We need travel details, not a diagnosis or appointment letter.
KB CARS · HOSPITAL TRAVEL
Arrange travel for an appointment or visit, with a return plan that suits you. Our 24-hour office can check the right entrance, vehicle and journey-specific quote.
Find the right entrance
The Royal Marsden’s Sutton hospital is listed on Downs Road, Sutton SM2 5PT. The Oak Cancer Centre’s ground-level main entrance and patient drop-off approach are from Cotswold Road. These are different approaches: tell the office which building and entrance your visit instructions name.
Do not rely on one site-wide postcode to choose the road. The Oak Cancer Centre connects internally to the existing hospital, but that does not mean a driver can enter or escort you between departments. Confirm any access changes with the hospital.
Plan your journey
Travel with a companion if you wish, and agree the arrangements with our office before booking.
Give the Sutton site, building and arrival point from your visit instructions. We need travel details, not a diagnosis or appointment letter.
Tell us how many people are travelling, including any companion or carer, and the number and sizes of your bags. Let us know about mobility equipment and any assistance you need. The office can consider everyone and everything travelling together when confirming a suitable vehicle and any agreed help.
Agree your arrival time, availability, quote and any charges with the office. For the return, agree a pickup time or a plan to contact us; the outward driver is not automatically waiting.
The journey home
Choose the collection point where you will actually leave. An arrival on Downs Road does not establish a Cotswold Road collection, or the reverse; ask the office to agree any change.
You can contact us when you are ready, subject to an available car; book a paid wait-and-return with the driver waiting outside; or arrange a separate return around an approximate time. If you are delayed for a separate return, contact the office: applicable waiting or changes can affect the cost. The office can help you compare the choices.
A booked wait-and-return is paid waiting from the start. Waiting after a separate return pickup may also be charged under the applicable pickup policy. Ask the office for the current rate, any applicable allowance and when charging starts before booking.
Travel with the right support
Enquiries are welcome for journeys anywhere, including outside London. Our office can check availability; advance booking gives us more time to make arrangements, while short-notice journeys depend on an available car.
We can carry folding wheelchairs, but currently have no wheelchair-accessible vehicles. Tell the office the folded dimensions, other luggage, boarding needs and any assistance you need so we can confirm a suitable arrangement before booking.
Guiding you to the car and loading ordinary bags or a folding wheelchair is free. Tell the office beforehand so we can arrange a driver able to help. Required disability assistance remains available in line with applicable duties. An additional escort to or inside a building depends on the task and may carry a charge; agree the scope and any fee with the office before booking.
Hospital travel hubOther ways to travel
Sutton and Belmont are rail approaches to the hospital, each involving a final local leg to the appropriate building. Check a current journey planner, walking access and any onward bus when deciding which route works for you.
Hospital-arranged patient transport is separate, with its own assessment and booking process. Ask the hospital transport team if that is what you need; KB Cars offers ordinary private-hire journeys, not NHS patient transport.
GOOD TO KNOW
Answers to common questions about your journey and quote.
No. Sutton and Chelsea are separate sites, and Sutton has more than one arrival point. Say “Sutton” and name the building and approach in your visit instructions. You do not need to explain your treatment to request a journey.
You can call once ready, subject to an available car; book a paid wait-and-return with the driver outside; or book a separate return for an approximate time. Contact the office if you are delayed: applicable waiting or changes may affect the cost. The office can help you choose, and a separate return does not automatically retain your outward driver.
No. This is ordinary private hire, not emergency, clinical or hospital-organised patient transport. Contact the hospital about its transport process; do not rely on a private-hire booking for medical support.
Give the pickup address, hospital building and entrance, date, required arrival time, passenger count and practical vehicle requirements. You do not need to send medical records, a diagnosis or treatment details for a travel enquiry. KB Cars is registered with the Information Commissioner's Office (ICO); our Privacy Notice explains how we handle booking information.
Yes. You can bring and fit your own suitable child seat, or ask the office to arrange one. A KB-supplied seat has a £3 offer for airport journeys and non-airport pre-bookings over £50. Local and short-notice supply depends on availability; for other bookings, check the price with the office. Give the relevant child and seat details and confirm suitability, the number of seats and the total seat charge before booking.
Tell the office about furniture or other large objects before booking so the arrangement can be checked. A large passenger vehicle is not automatically a moving service. Undeclared bulky loads may incur extra charges, and the driver is not expected to help load them.
Ask the office for a quote based on your full pickup and destination addresses, date and time, passenger numbers and vehicle or luggage needs. The price can vary with travel time, including peak periods; a postcode alone does not establish the fare.
For a return, confirm each leg and whether the driver will wait. Ask what the quote includes and what waiting, parking or other agreed extras would cost. An enquiry, quote or payment alone is not a confirmed booking: KB confirms a booking by SMS and/or email.
Talk it through
Call our 24-hour office on 020 8870 8888 to discuss your entrance, travel arrangements, availability and quote. No app installation is needed.