SUPPORT FOR YOUR CHILD
Agree the right help for the journey
Tell us how your child communicates, what helps them feel comfortable and any boarding, seating, restraint or handover needs. We agree practical support for the individual journey rather than assuming that age or a diagnosis determines what is suitable. You can bring a suitable child seat or ask KB to arrange one in advance, subject to availability and suitability.
You may provide a passenger assistant, or ask KB to source one. A PA can help with communication, supervision, boarding and handover; responsibilities, relevant checks and briefing must be agreed before the arrangement is accepted. Ordinary driver help is different from specialist care. Medication, lifting, personal care, physical intervention and specialist equipment support require an appropriate individual plan and competent arrangements; they should not be assumed.