SUPPORT THAT FITS
Support for a comfortable journey
Tell us what helps your child travel comfortably, including communication, boarding, mobility, seating and handover. A passenger assistant can help with boarding, communication, supervision, agreed responses to distress and handover while the driver concentrates on driving.
You can provide an assistant or ask KB to source one. We will agree their responsibilities and seating as part of the individual plan. If medication, personal care, weight-bearing transfers, specialist equipment or physical intervention is needed, tell the office so the necessary competence and cover can be established before acceptance.
Same-driver arrangements are available on request. If a replacement is needed, the office arranges a suitable approved driver and informs the parent. Drivers assigned to our school service complete KB's school-transport induction and office approval, with a briefing on the agreed journey and handover plan.
Share sensitive access details through your booking or a verified office conversation. KB Cars is registered with the Information Commissioner's Office (ICO); our Privacy Notice explains how we handle booking information. The driver must stop lawfully and safely; if a doorway or private access cannot be used, we will discuss a workable meeting point with you.