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SCHOOL RUNS FROM SM2

School runs from SM2

Arrange recurring school transport with a clear handover and support plan for your child. Our 24-hour office can discuss your school and timetable and provide a tailored quote.

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FROM SM2 TO THE SCHOOL GATE

A school journey built around your timetable

SM2 is the collection area, not a route to a particular school. Tell us the full pickup address, destination school and gate or entrance, along with the days and times you need. We can discuss one direction, selected weekdays, term-time travel or occasional cover.

Your quote reflects the proposed journey and support arrangements. An enquiry or quote is not a booking: KB confirms an accepted booking by SMS and/or email.

BEFORE THE FIRST RUN

Plan the child’s school journey

We agree an individual travel plan with the authorised booker and, where relevant, the school or commissioner before the first journey.

Agree the journey and support

Agree the schedule, collection and school entrance, relevant communication, mobility and seating needs, and whether a parent or passenger assistant travels and what help they provide.

Name the handover adults

Name the authorised booker and receiving adult or organisation, and provide emergency and backup contacts. The child and recipient are checked under the agreed plan; tracking access or a PIN alone does not authorise a different recipient. KB Cars is registered with the ICO. Our Privacy Notice explains how we handle booking information.

Plan for changes and disruption

Agree how absences, delays, a missing child or an unavailable recipient will be handled. The authorised contact should tell the office about changes and stay reachable; a request is not complete until the office confirms the accepted change.

SUPPORT THAT FITS THE CHILD

Support that fits your child

Tell us what helps your child travel comfortably, including communication, boarding, seating, sensory preferences and handover. A passenger assistant can help with supervision and communication while the driver concentrates on driving. You can provide an assistant or ask KB to source one; a parent-supplied companion is not automatically a KB employee.

You can request the same driver. If a genuine problem requires a replacement, the office arranges a suitable approved driver and informs the parent.

Guidance to the car and loading ordinary bags or a folding wheelchair is free. Tell the office in advance so suitable help can be coordinated. An optional escort inside a building is assessed separately and may be free or carry an agreed charge. KB does not currently have wheelchair-accessible vehicles, so carrying a folded chair does not mean travelling seated in it. Medication, personal care, weight-bearing lifting and specialist handling require an individually suitable, competent plan.

GOOD TO KNOW

Questions parents ask about an SM2 school run

Practical answers for planning your child’s journey.

Can you collect from any SM2 address and reach any school?

We welcome enquiries from SM2, but the postcode alone does not establish a workable route. Give the office the full collection address, destination school and exact gate or entrance so we can discuss lawful pickup and drop-off. Private-hire status does not give blanket permission to enter a School Street or school site.

Can I book selected days or occasional school cover?

Yes. Discuss morning or afternoon journeys, selected weekdays, term-time plans, one-off trips, clubs, exams or changed finish times. A parent may accompany the child, continue onward or be dropped first when agreed. Tell the office the pattern you need so the quote reflects it.

What if the authorised adult or finish time changes?

The authorised booker or contact can request a change by phone or app. Ask for it to be acknowledged and wait for confirmation that the actual change has been accepted; acknowledgement of a request alone is not acceptance. Call the office if a time-critical message has not been confirmed.

The office verifies a changed receiving adult under the agreed plan. A tracking invitation or PIN does not authorise a new handover. For absences or changes, prior-day notice is encouraged and fees may apply under the agreed terms.

How do I explain support or child-seat needs?

Tell the office about communication, mobility, boarding and restraint needs, and whether an assistant is needed. You can bring a suitable child seat or ask KB to arrange one in advance; availability and suitability must be confirmed for the journey. Give the relevant child and seat details, including height and weight needs.

An ordinary driver or passenger assistant is not automatically qualified for clinical or specialist care. Discuss the specific support and who will provide it before the arrangement is accepted.

What happens if the receiving adult is not there?

The child is not left alone. The driver and office maintain safe supervision, contact the relevant people and follow the agreed escalation plan. The plan also covers a missing child, distress or refusal, delays and replacement arrangements.

SCHOOL TRANSPORT ARRANGEMENTS

For families and commissioners

We arrange school transport for families and welcome school and council commission enquiries. Drivers assigned to our school service complete KB’s school-transport induction and office approval, with a briefing on the agreed journey and handover plan.