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SCHOOL TRANSPORT FROM SM5

Arrange school runs from SM5 A plan for your child

For regular school pickups from SM5, our 24-hour office will discuss your child’s journey and provide a tailored quote for the agreed arrangement.

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FROM SM5 TO SCHOOL

School travel around your timetable

Arrange morning or afternoon school travel from SM5, one way or return, on selected weekdays or throughout term time. We also welcome enquiries for occasional runs, clubs, exams and changed finish times. A parent can accompany the child, continue onward or be dropped off first when agreed.

Our office will discuss the destination school, days and timings and agree the vehicle, support and handover before the first journey. You’ll receive booking confirmation by SMS and/or email; an enquiry, quote or payment attempt alone is not confirmation. Early contact helps us coordinate the plan, but short-notice enquiries are welcome.

PLAN THE RUN

A clear plan for your child

Before the first run, we agree an individual travel plan with the authorised parent or carer and, where relevant, the school or commissioner.

Set the journey and support

Agree the collection address, school entrance, days and times, seating or restraint needs, communication and mobility support, and whether a parent or passenger assistant travels.

Agree the handover

Name the authorised adults or organisation for collection and handover, with emergency and backup contacts. Changed instructions are verified through the plan: a PIN or app access alone does not authorise a different recipient.

Plan for changes and disruption

The plan covers delays, an unavailable recipient, a missing child, distress and replacement arrangements. Request absences or changes through the office; it confirms accepted changes and informs the people affected.

AGREED SUPPORT

Support shaped around your child

Tell us what helps your child travel comfortably, including communication, sensory preferences, boarding, seating and handover needs. We record only what is needed for safe travel and agree who does what at each stop. KB Cars is registered with the ICO; our Privacy Notice explains how we handle booking information. You can bring a suitable child seat or ask us to arrange one in advance, subject to suitability and availability.

Our office can arrange guidance to the car and loading ordinary bags or a folding wheelchair without charge. KB does not currently have wheelchair-accessible vehicles, so a folded chair carried as luggage does not provide a seated wheelchair journey.

Same-driver arrangements are available on request. If a genuine problem requires a replacement, the office arranges a suitable approved driver and informs the parent. You can provide a passenger assistant (PA) or ask KB to arrange one. A PA has a seat and can support boarding, communication, supervision and handover while the driver concentrates on driving. Medication, lifting, personal care, specialist equipment or physical intervention require an appropriate plan, competence and cover before acceptance.

GOOD TO KNOW

Questions about school runs from SM5

Practical answers for planning your child’s journey.

Can you cover selected school days or changed finish times?

Yes. We can discuss morning or afternoon travel, one direction or return, selected weekdays, term-time arrangements and occasional cover, including clubs, exams and changed finish times. Tell the office the dates or pattern and whether a parent needs an onward journey.

What should I confirm about an SM5 collection?

Give us the full collection address, destination school and exact entrance or gate, along with relevant access instructions. SM5 is the starting area, not a named school route. The proposed point must allow the driver to stop safely and lawfully; if access changes, agree a workable alternative with the office. Any School Street access or permission must be confirmed for the actual journey.

What happens if the usual adult is late or a change is needed?

The child is not left alone if an authorised adult is late or unavailable, or a PIN fails. The office coordinates the next step using the agreed contact and escalation plan, with safe supervision maintained.

An authorised parent or carer can request an absence or change by phone or app. Prior-day notice is encouraged and fees may apply under the agreed terms. Acknowledgement of a request is not acceptance: wait for confirmation of the actual change. If a time-critical message has not been confirmed, call the office.

Can a parent or passenger assistant travel with the child?

Yes. A parent may accompany the child when agreed, or you can provide a PA or ask KB to arrange one. We assess the whole route, seating and responsibilities first. A driver or PA is not automatically suitable for medication, lifting, personal care or specialist handling; those needs require an appropriate plan and competence before acceptance.

FAMILIES AND COMMISSIONERS

Enquiries for school transport

We arrange school transport for families and consider school or council commissions. Contact our office to discuss the journey and its individual requirements. You do not need to install an app to speak to us.