SUPPORT THAT FITS THE PLAN
Support for the journey
Tell us what helps your child travel comfortably, including communication, sensory preferences, boarding, seating, restraint and handover. We agree the support with you and record only what is needed for safe travel. KB Cars is registered with the ICO; our Privacy Notice explains how we handle booking information.
Guidance to the car and loading a folding wheelchair are available without charge; telling the office about the help needed helps us coordinate it. KB does not have wheelchair-accessible vehicles, so children cannot travel seated in a wheelchair. We'll agree safe boarding and seating with you. Lifting, transfers and clinical care are not included in ordinary assistance.
You can provide a passenger assistant or ask KB to source one. A PA can help with boarding, communication, supervision and handover while the driver concentrates on driving. Specialist tasks need separate assessment, competence and acceptance. Same-driver arrangements are available on request; if a replacement is needed, the office arranges a suitable approved driver and informs the parent.