SUPPORT THAT FITS
Choose the help your child needs
Tell us what helps your child travel comfortably, including communication, sensory preferences, boarding, seating, restraint and handover. We agree the support needed while driving, at each stop and if the usual arrangement changes. A passenger assistant can help with boarding, communication, supervision and handover while the driver concentrates on driving.
You may provide a passenger assistant or ask KB to source one. We agree roles and responsibilities; where KB sources the assistant, relevant checks, competence and briefing must fit the child and journey. Medication, personal care, weight-bearing transfers and physical intervention need separately suitable arrangements.
Request the same driver when continuity matters. If a genuine problem requires a replacement, the office arranges a suitable approved driver and informs you. Drivers assigned to our school service complete KB's school-transport induction and office approval, with a briefing on the agreed journey and handover plan.