SCHOOL TRANSPORT · TW13
Plan a recurring school run around your child’s timetable, with same-driver arrangements available on request. Our 24-hour office will discuss handover and support and provide a tailored quote.
FROM TW13
We arrange school journeys from TW13 to your chosen school, rather than a fixed named route. Morning pickups, afternoon returns, one-way journeys and selected weekdays can be considered, as can occasional cover, clubs, exams and changed finish times. A parent may accompany the child, continue onward or be dropped off first when agreed; siblings can share a suitable arrangement.
For a tailored quote, tell our office the collection address, school and exact entrance, days, term-time pattern and pickup or return times. If starting near Feltham station on Hounslow Road, agree the precise entrance and meeting point: the station address alone does not establish vehicle access or the child’s handover.
The office discusses the arrangement with the authorised contact. An enquiry, quote or payment alone does not confirm a car; once accepted, booking confirmation is sent by SMS and/or email.
A SIMPLE PLAN
Before the first journey, we agree an individual plan for the child’s routine, handover and support. KB Cars is registered with the Information Commissioner’s Office (ICO). Our Privacy Notice explains how we handle booking information.
Agree the collection and school entrances, schedule, communication, mobility and seating or restraint needs. Include backup contacts, any parent or passenger assistant support and how the plan deals with delays, distress or a missing child.
Name the authorised receiving adults and agree how their identity and changes are checked. Tracking access or a PIN alone does not authorise a different recipient. If an adult is late, a code fails or no one is present, the child is not left alone: the office is contacted and the agreed safe response followed.
The authorised contact can request an absence or changed finish time by phone or app. Give prior-day notice where possible; fees may apply under agreed terms. Acknowledgement of a request is not acceptance: wait for confirmation of the actual change. For a time-critical request, call the office if your message has not been acknowledged.
PERSONAL SUPPORT
Tell us what helps your child travel comfortably, including communication preferences, sensory triggers, boarding, seating or restraint needs and handover. We consider support while driving, at each stop and if the plan changes; a driver alone is not automatically the right support for every journey.
You can provide a passenger assistant (PA) or ask KB to source one. Before acceptance, agree their responsibilities, a seat and compatibility with the plan. A PA can support boarding, communication, supervision and handover while the driver concentrates on driving. Medication, lifting, personal care, specialist equipment or physical intervention require separately confirmed competence and a suitable plan.
Guidance to the car and loading ordinary bags can be arranged without charge. You can bring a suitable child seat or ask KB to arrange one; discuss your child’s needs, availability and suitability with the office.
GOOD TO KNOW
Practical answers about schedules, drivers, support and local collection.
Yes. We can consider morning or afternoon runs, one direction, selected weekdays and term-time travel, as well as occasional cover, clubs, exams and changed finish times. Give the office your preferred days and times so it can assess the arrangement.
Yes. Same-driver arrangements are available on request. If a genuine problem requires a replacement, the office arranges a suitable approved driver and informs you. Absences and changed instructions must come from the authorised contact; wait for confirmation that the actual change has been accepted.
Yes. A parent may provide an assistant or ask KB to source one. The assistant’s responsibilities, seat and compatibility with the child’s plan are agreed before acceptance. A parent-supplied companion is not automatically KB-employed, and specialist tasks require separately confirmed competence.
Yes, if it is agreed in the child’s plan. Feltham station is on Hounslow Road in TW13; give the office the exact entrance and a safe meeting point. The station address does not establish where a private-hire car may stop or settle the handover.
YOUR ARRANGEMENTS
We arrange school transport for families and welcome school or council commission enquiries. Each arrangement is assessed and agreed with the authorised contact and, where relevant, the school or commissioner.
PLAN YOUR JOURNEY
Tell our 24-hour office where the journey starts, the destination school and the days and times you need. We’ll discuss the plan and a tailored quote.
