PICKUP AND VEHICLE
Choose a workable meeting point and vehicle
Give the street, building and entrance rather than only a station or estate name. If a door is private, closed or inaccessible, the office and passenger can agree a lawful, workable alternative. Share gate codes privately in the booking conversation and remain reachable near collection. KB Cars is registered with the Information Commissioner's Office (ICO); our Privacy Notice explains how we handle booking information.
Tell us the passenger and suitcase counts, sizes and any pushchairs, folded wheelchairs or bulky items. We consider the combined load and passenger layout: an estate may help with extra luggage, and a six-passenger vehicle is an option for a group. Ask the office about seven- or eight-plus-passenger vehicles.
Tell us about any assistance needed. Guidance to the car and loading ordinary bags or a folding wheelchair can be arranged without charge; advance notice helps us coordinate suitable help. If an escort inside a building is needed, we can discuss the task and any cost. KB does not currently have wheelchair-accessible vehicles.