Step-free routes and Exit 2
Waterloo’s main concourse has step-free access to the platforms, with step-free routes through exits 1, 2 and 3. Exit 2 has lift access towards Waterloo Road and the Jubilee line.
KB CARS · STATION TRANSFERS
Pre-book a car from your KT19 address to Waterloo for your rail departure. Get a journey-specific quote and plan your arrival with our 24-hour office.
BEFORE YOU TRAVEL
Allow time to get from the station entrance to your onward departure.
Waterloo’s main concourse has step-free access to the platforms, with step-free routes through exits 1, 2 and 3. Exit 2 has lift access towards Waterloo Road and the Jubilee line.
Tell us your train operator and service and the time you want to arrive at Waterloo, which is earlier than your train departure. Allow for getting through the station and arrange any Passenger Assistance separately with your train operator; its meeting point is on the main concourse opposite platform 12.
YOUR LOCAL STARTING POINT
A pre-booked car collects you at your KT19 address and takes you to London Waterloo, so you do not need to reach a local station with your luggage first. You will still need to allow time to reach your onward departure area at Waterloo.
If you are considering the train instead, Epsom (Surrey) station is on Station Road, Epsom, KT19 8EW. Consider how you will get there from your address as well as the walk through Waterloo.

ROOM FOR YOUR JOURNEY
Discuss a saloon, estate or MPV with the office, or ask about executive, minivan and luxury options. An estate may suit extra luggage; a six-passenger vehicle is an option for a group, while seven or more passengers can be discussed with the office. Tell us how many people are travelling, the number and size of cases and cabin bags, and any bulky or folding equipment. The office can then confirm a suitable arrangement for the party and its combined load.
COMING BACK FROM WATERLOO
For a return to KT19, give the office your train operator and service, where the service starts, travel date and scheduled arrival time, plus a mobile number. The office will agree a lawful meeting point and exit separately; the return does not automatically retain your outward car or driver.
If your train is delayed or your exit changes, contact the office on 020 8870 8888 to discuss the collection and confirm any revised arrangement.
GOOD TO KNOW
The essentials for your car journey and onward rail connection.
Your quote is based on the exact journey and vehicle you need. Send your full pickup address, destination, travel date and pickup time, passenger and luggage details, train service and requested station-arrival time. Include any extra stop or return plans.
An enquiry or quote is not a confirmed booking. KB confirms a booking by SMS and/or email.
Arrange railway Passenger Assistance with your train operator; it is separate from your car booking. Tell our office about your mobility and boarding needs too, so we can discuss suitable car arrangements.
We can arrange guidance to the car and loading of ordinary bags or a folding wheelchair without charge. Let the office know in advance where possible. KB does not currently have wheelchair-accessible vehicles for travel seated in a wheelchair.
Your car journey and rail ticket are separate bookings. Keep the service details to hand so the transfer can be arranged around the right departure.
KB CARS · SINCE 2008
Request a quote or call our 24-hour office on 020 8870 8888 to discuss your journey. No app installation is needed.