PRE-BOOKED PRIVATE HIRE
Travel from Ham, Petersham or Richmond Hill to Waterloo with pickup at your address and a vehicle chosen for your party and luggage. Request a quote based on your journey, or call our 24-hour office on 020 8870 8888.
BEFORE YOU TRAVEL
Allow time between your station arrival and train departure to reach the right platform and arrange any assistance.
Tell us your train operator, departure time and the time you want to reach Waterloo. The main concourse has step-free access to the platforms, and exits 1, 2 and 3 are identified as step-free routes. Exit 2 has lift access towards Waterloo Road and the Underground Jubilee line.
Arrange Passenger Assistance separately with your train operator. Its Waterloo meeting point is on the main concourse opposite platform 12. Tell our office about your mobility needs when arranging the car, too.
YOUR TW10 PICKUP
A pre-booked car collects you in TW10 and takes you to London Waterloo, so you do not need a separate trip to Richmond station with your luggage. Richmond station is in neighbouring TW9; whichever way you travel, allow time to make your way through Waterloo to your onward departure area.
Give us your exact pickup address and any helpful entrance details. For a large site such as Ham House on Ham Street, agree a practical meeting point with the office rather than assuming a particular gate can be used.
ROOM FOR YOUR JOURNEY
Discuss a saloon, an estate for extra luggage needs, or an MPV with the office. You can also ask about executive, minivan and luxury options. A six-passenger vehicle is offered around the clock; ask the office about seven- or eight-plus passenger options.
Tell us how many people are travelling and the number and size of cases, cabin bags or larger items such as a pushchair or folded wheelchair. The office can help agree a suitable vehicle for the combined load.
RETURN JOURNEY
Arrange the return separately with the office. Give us your arriving train operator and service, its origin, travel date, expected arrival time and a contact number. We will agree a suitable car meeting point with you; it is separate from the railway assistance point.
If your train is delayed or your plans or exit change, call 020 8870 8888. Ask the office to confirm any revised collection arrangement; waiting or changes may affect the cost.
GOOD TO KNOW
The essentials for your quote, station assistance and onward train.
Your quote reflects the exact journey, including the pickup address, destination, date and time, vehicle and any agreed extras. Send your passenger and luggage details, train service, requested station-arrival time and any extra stop.
An enquiry or quote is not a confirmed booking. KB confirms a booking by SMS and/or email.
Railway Passenger Assistance is arranged separately with your train operator; booking a car does not arrange it. Tell our office about your mobility and boarding needs, and whether a carer is travelling with you.
Guidance to the car and loading ordinary bags or a folding wheelchair are free. Tell us about the help you need in advance so we can coordinate it. An optional additional escort inside a building is assessed separately, with any cost agreed. KB does not currently have wheelchair-accessible vehicles.
Your car journey and rail ticket are separate bookings. Keep the service details to hand so the transfer can be arranged around the right departure.
KB CARS · SINCE 2008
Request your quote or call our 24-hour office on 020 8870 8888 to discuss your journey. Calls answered in under 30 seconds on average. No app installation is required.
