KB CARS · AIRPORT ARRIVALS
Plan your journey from Heathrow with our 24-hour office. For airport-to-home or university journeys, arrivals meet-and-greet and flight tracking are free. Enquire for a quote based on your journey and needs; parking and waiting are separate considerations.
Your arrival
Agree an indoor meeting arrangement before you travel and allow time to get through arrivals.
Share your flight number, UK arrival date, terminal and a contact number you can use on arrival so our office can coordinate your pickup. Agree where to meet indoors and how to contact us if your plans change. KB Cars is registered with the Information Commissioner's Office (ICO); our Privacy Notice explains how we handle your booking information.
Landing is not the same as being ready to leave. Complete border checks, collect your bags and clear customs as applicable, then follow your agreed meeting instructions. If you cannot find your driver, contact our office. Heathrow provides free Wi-Fi inside its terminals.
Parking and meeting arrangements
At Terminals 2, 3 and 5, near-terminal collections use Terminal Parking. Departure forecourts are not pickup areas. For airport-to-home or university journeys, arrivals meet-and-greet and flight tracking are free. Airport parking and driver waiting are separate from those services; ask the office about the applicable charges.
Terminal 4’s multi-storey closed on 23 June 2026. Heathrow’s Zone A Park & Ride is a park-and-meet location reached by shuttle; Priority Pick-Up is outside arrivals and vehicles must remain attended. Priority Pick-Up cannot be used as unattended parking for an indoor greeting. Our office confirms the parking and indoor meeting arrangement separately for each Terminal 4 booking.
Before you travel
Flight or party changes can affect your pickup. Contact the office so we can discuss the arrangement.
The booker or authorised contact should tell our office about a cancellation, replacement flight or terminal change, and provide any new arrival contact number. For a time-critical change, call if your message has not been acknowledged. Acknowledgement is not acceptance: the office will confirm an accepted change and any revised charge.
An estate may suit extra luggage, while a six-passenger vehicle is an option for a larger party; the office can check passengers and luggage together. Tell us about children, mobility needs and the help you would like. Share suitcase and cabin-bag counts and sizes, folded wheelchair dimensions, pushchairs and bulky items so we can discuss fit and assistance. If an agreed meeting point is not accessible to you, we can discuss a practical alternative.
Your journey quote
Your quote reflects the journey from Heathrow to your full destination address, the UK arrival date and time, flight and terminal, passenger numbers, luggage and vehicle or equipment needs. For a return, give its date, time and direction separately; peak travel can affect the quote.
Ask the office to confirm the journey fare, which airport parking or access charges are included and how driver waiting is charged. Agree the inclusions and waiting terms before booking. An enquiry or quote is not a confirmed booking; KB confirms bookings by SMS and/or email.
GOOD TO KNOW
Arrange the vehicle, support and charges that suit your arrival.
Yes, we can carry folding wheelchairs, although we currently have no wheelchair-accessible vehicles. Tell the office the folded dimensions, other luggage and your boarding and assistance needs so we can confirm a suitable arrangement.
Yes. Guidance to the car and loading ordinary bags or a folding wheelchair are free; tell the office in advance so we can arrange a driver able to help. If you also need an escort to or inside a building, shopping centre or flat, discuss the task and any charge with the office. This optional extra is separate from required disability assistance.
Yes. You can bring and fit your own suitable child seat, or ask KB to supply one. The £3 offer applies to airport journeys and non-airport pre-bookings over £50. Local and short-notice requests depend on availability; for other bookings, check the price with the office. Give the child's relevant height, weight and seat requirements, and confirm suitability, the number of seats and the total charge before booking.
No. Free arrivals meet-and-greet for airport-to-home or university journeys does not mean unlimited free waiting. Airport parking and driver waiting are distinct costs; ask the office to confirm the applicable waiting terms and any parking or access charges before booking.
YOUR NEXT JOURNEY
Contact our 24-hour office for a journey quote and an agreed meeting arrangement. Call 020 8870 8888 or send an enquiry; no app installation is needed.
