PRE-BOOKED PRIVATE HIRE

Family travel across London and beyond Planned together

From family visits to airport trips, our 24-hour office helps arrange the right vehicle, child seats and return plan. Your quote reflects the journey, vehicle and agreed extras. Contact us to plan your trip.

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PLAN YOUR JOURNEY

A vehicle and itinerary for the whole family

We plan the vehicle around your family and luggage together. Give the office your collection and destination addresses, date and time, passenger count, and suitcase and cabin-bag counts and sizes. Include pushchairs, folding wheelchairs or unusual items, as well as any extra stops, return plans or vehicle preferences.

For an airport journey, add the airport, terminal and flight details; for a station journey, share the station and train details. Tell us about child-seat or assistance needs so we can discuss the arrangement before travel. KB Cars is registered with the Information Commissioner's Office (ICO); our Privacy Notice explains how we handle booking information.

VEHICLE CHOICE

Room for your family and luggage

Six-passenger vehicles are our standard group option. Ask the office about seven or eight-plus passengers, several addresses, additional vehicles or an hourly arrangement. A carer occupies a passenger seat, and luggage and equipment need to be considered alongside the number of people.

For extra luggage, ask about an estate or another suitable vehicle. The office will confirm the arrangement for your particular passengers and load.

CHOOSE YOUR JOURNEY

An arrangement that fits the day

Our office can help plan a straightforward transfer, a day out or a journey with extra support.

Airport or station transfer

Travel together to or from an airport or station, with an onward journey or return if needed. The office will discuss the vehicle and meeting arrangements for your booking.

Days out and family visits

Include extra stops and a return in your plans. If you are unsure when you will finish, compare a car booked when ready, a waiting driver or a separate approximate return with the office.

Children and assistance

Bring a suitable child seat or ask us to arrange one in advance. Tell the office about walking, entry or loading help; an optional escort inside a building or care task is assessed separately.

BOOKING AND CHANGES

Agree the details with our office

Contact us by phone, email, SMS, WhatsApp or the appropriate app; there is no need to install an app. The quote reflects the actual addresses, date and time, vehicle and agreed extras. Waiting, parking and access costs are discussed before acceptance.

The booker or a designated authorised contact can request a change. A new time, address, stop, passenger, vehicle or airport terminal is not accepted until the office agrees it and sends an updated confirmation by SMS or email, with any revised charge. If a time-critical message has not been acknowledged, call the office.

GOOD TO KNOW

Family travel questions

Answers to help you choose and confirm your arrangements.

Can we bring our own child seat?

Yes. Bring a suitable seat, or ask KB Cars to arrange one when you pre-book. Tell the office the child’s age and relevant height, weight and restraint requirements so suitability, availability and the seat price can be discussed before travel. Local or short-notice supply is subject to availability.

What assistance can you arrange?

We can arrange guidance to the car and loading of ordinary bags or a folding wheelchair without charge. Tell the office about limited walking, entry needs, bags and any accompanying carer when booking so suitable help can be coordinated.

An optional escort inside a building is assessed for the actual task and may be free or have an agreed charge. Lifting or care needs require separate assessment. KB Cars does not currently have wheelchair-accessible vehicles; a folding wheelchair may travel as luggage where suitable, but passengers cannot travel seated in it.

What if we do not know when the day out will finish?

You can contact the office when ready, reserve the driver to wait under agreed chargeable waiting terms, or make a separate approximate return booking. A car requested when ready is subject to availability, not guaranteed immediate collection.

A separate return does not retain the outward driver or automatically secure the same vehicle. Contact the office if you are delayed; applicable waiting or changes can affect the cost.

When is our family journey confirmed?

Your journey is confirmed when KB Cars sends confirmation by SMS and/or email. An enquiry lets the office assess the arrangement, and a quote sets out the price and scope; an enquiry, price example or payment attempt alone does not confirm a car.